At a Glance
- Tasks: Deliver outstanding customer service via phone and email, ensuring satisfaction across our product range.
- Company: Join Kohler Mira, a leader in innovative bathroom products with a collaborative culture.
- Benefits: Enjoy a competitive salary, pension scheme, volunteering days, and subsidised onsite deli.
- Other info: Join a diverse team committed to innovation and career growth opportunities.
- Why this job: Be the voice of our brand and make a real impact on customer experiences.
- Qualifications: Confident communicator with customer service experience and attention to detail.
The predicted salary is between 29616 - 36198 £ per year.
Full-Time: 37.5 Hours per Week
Working hours: Monday to Friday, between 8:00 AM and 5:30 PM based at our Head Office in Cheltenham
Starting salary £26,212 plus fantastic benefits including: parking, competitive pension scheme, volunteering days, subsidised onsite deli, and much more!
START DATE LATE SEPTEMBER / EARLY OCTOBER
Customer Service Representatives are key members of the Customer Service Team acting as the voice of the business, providing solutions to meet customer needs. Your role is all about delivering outstanding service and ensuring customer satisfaction across the entire Mira UK product range. By consistently providing the highest standards of support, you’ll play a vital part in strengthening our reputation and building lasting customer relationships.
Basic Responsibilities:
- Providing customer support primarily through phone and email, focusing on pre-sales enquiries, product selection, and availability
- Taking incoming contacts, identifying customer requirements, and offering appropriate solutions
- Offering post-sale technical support
- Arranging the appropriate service solution to match the needs of the customer, including the offering of extended warranty products
- Maintain a high level of customer service and quality standards throughout every interaction
- Being helpful and positive in all dealings with customers and fellow associates
- Ultimately become a Kohler Mira Brand Ambassador
Skills/Requirements:
- Confident telephone manner
- Experience in a customer services environment where customer contact was integral to the role
- Attention to detail to ensure a right first-time customer outcome
- Experience using Salesforce or similar Customer Relationship Management system an advantage
- A common-sense approach to problem solving
- A desire to be part of a team that works together for the common goal
- Strong communication with high standards of written communication essential
- GCSE Maths and English A to C is required due to the interaction types with the customer
We can offer you a lot in return! We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation.
Kohler Mira is committed to diversity and inclusion to drive our business results and create a better future every day for our diverse associates, consumers, partners, and global communities. As an equal opportunities employer, it is Kohler Mira’s policy to recruit, hire, and promote qualified people in all job classifications without prejudice.
If, as an individual with a disability, you require adjustments during the recruitment process, please contact talentacquisitionuk@kohler.com.
Customer Service Representative - (req72815) in Cheltenham employer: Sterling Kohler
Sterling Kohler is an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Quedgeley. With a strong focus on employee growth, we provide extensive training opportunities and a competitive rewards package, including private healthcare and a generous pension scheme, making it a meaningful place for professionals looking to drive transformation in technology solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - (req72815) in Cheltenham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sterling Kohler. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sterling Kohler before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative - (req72815) in Cheltenham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sterling Kohler:Your cover letter is your chance to shine! Tell us why you want to work at Sterling Kohler specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sterling Kohler!
How to prepare for a job interview at Sterling Kohler
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
