At a Glance
- Tasks: Provide expert customer support and technical assistance for our UK product range.
- Company: Join Sterling Kohler, a leader in innovative home products.
- Benefits: Enjoy a competitive salary and a rewarding benefits package.
- Other info: Receive structured training to kickstart your career in customer service.
- Why this job: Make a difference by helping customers and building strong brand relationships.
- Qualifications: Confident phone skills, attention to detail, and GCSE Maths and English required.
The predicted salary is between 25000 - 32000 € per year.
Sterling Kohler in Cheltenham seeks a Customer Service Representative to provide expert support across their UK product range. This full-time role involves providing pre-sales and post-sale technical support, maintaining high customer service standards, and developing strong brand relationships.
Candidates must possess a confident telephone manner, attention to detail, and strong communication skills, along with GCSE Maths and English. A structured 4-week training program will be provided to ensure success in this role.
Benefits include a competitive salary and rewards package.
Customer Service & Pre-Sales Specialist in Cheltenham employer: Sterling Kohler
Sterling Kohler in Cheltenham is an excellent employer, offering a supportive work culture that prioritises employee development through a comprehensive 4-week training programme. With a competitive salary and rewards package, the company fosters strong brand relationships while providing meaningful opportunities for growth in customer service and technical support roles.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Pre-Sales Specialist in Cheltenham
✨Tip Number 1
Make sure you know the company inside out! Research Sterling Kohler and their products so you can speak confidently about them during your interview. This shows you're genuinely interested and ready to provide that expert support they’re looking for.
✨Tip Number 2
Practice your telephone skills! Since a confident telephone manner is key for this role, grab a friend or family member and do some mock calls. This will help you feel more at ease when it comes to handling customer queries.
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise in your answers. Use examples from your past experiences to demonstrate how you've maintained high customer service standards and built strong relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Customer Service & Pre-Sales Specialist in Cheltenham
Some tips for your application 🫡
Show Off Your Communication Skills:Since strong communication is key for this role, make sure your written application reflects that. Use clear and concise language, and don’t shy away from showcasing your personality – we want to see the real you!
Tailor Your Application:Take a moment to read through the job description and align your experience with what we're looking for. Highlight any relevant customer service or technical support experience, as it’ll help us see how you fit into our team.
Attention to Detail Matters:Double-check your application for any typos or errors. A keen eye for detail is crucial in this role, so let’s start off on the right foot by ensuring your application is polished and professional.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Sterling Kohler
✨Know the Product Range
Before your interview, take some time to familiarise yourself with Sterling Kohler's UK product range. Understanding the products will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Your Communication Skills
Since strong communication skills are key for this position, practice articulating your thoughts clearly. You could even do mock interviews with a friend or family member to get comfortable speaking about your experiences and how they relate to customer service.
✨Showcase Your Attention to Detail
During the interview, be prepared to give examples of how you've demonstrated attention to detail in previous roles. This could be anything from managing customer queries accurately to ensuring that all communications are clear and concise.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the training programme and what success looks like in this role. This shows that you're not just interested in the job, but also in how you can grow and contribute to the team.
