At a Glance
- Tasks: Help customers find their perfect flooring while providing top-notch service and support.
- Company: Join a family-run business with over 50 years of experience in home furnishings.
- Benefits: Enjoy 30% staff discount, career growth opportunities, and wellbeing support.
- Other info: Flexible hours and a supportive culture make this a great opportunity for students.
- Why this job: Be part of a dynamic team that values your contributions and offers a fun work environment.
- Qualifications: Passion for customer service and a keen eye for detail are essential.
The predicted salary is between 10888 - 10888 £ per year.
Location: Edinburgh, Scotland
Salary: £10,888.80 (£13.96 p/h) - Plus Commission
Contract: Permanent
Hours: 15 hours (2 days per week, either 9.30am-6pm or 11.30am-8pm)
Start Date: ASAP
We are looking for a motivated Flooring Sales Associate to join our existing team of Flooring experts. If you're passionate about great service and love working in a dynamic retail environment, we’d love to hear from you!
About The Role:
At our store, we offer a wide selection of carpets and flooring products to suit every style and budget. You'll be responsible for providing accurate estimates based on measurements from our estimator, handling all sales-related paperwork with precision, and ensuring top-notch customer service through in-person, phone, and email communication. You'll also support other sales departments as needed and use your product knowledge to recommend and up-sell additional items, helping customers find the perfect flooring solutions while boosting sales.
We are looking for someone who:
- Naturally prioritises the customer experience, instinctively putting their needs first
- Demonstrates meticulous attention to detail, essential when handling bespoke orders
- Brings energy and initiative to every task, thriving both independently and in a team
- Is reliable, polished, and warmly professional - always arriving with a smile
- Engages with ease - an attentive listener and confident communicator who builds trust with customers and colleagues
- Thinks on their feet, approaching challenges with calm and clarity
Benefits:
- Wellbeing Support: Access local gym discounts and up to 6 free face-to-face or phone counselling sessions to support your mental health.
- Career Growth: Unlock development opportunities and grow your career with us.
- Secure Your Future: Boost your pension for a brighter tomorrow.
- Generous Staff Discount: Enjoy 30% off on products and services, plus exclusive discounts on high street brands and entertainment via our Boostworks Benefits portal.
- Holiday Recharge: Get 30 days of paid holiday, with the option to purchase more for those extra-long getaways.
- Convenient Perks: Complimentary electric car charging points.
- Life Assurance: Enjoy free life cover of at least twice your annual salary, up to retirement age.
How to apply & next steps:
If you're ready to take on a new challenge and contribute to the success of a leading furniture retailer, we want to hear from you! We understand that searching for a new opportunity can be challenging, so we’ve made our application process as simple as possible. Once you submit your CV, one of our hiring managers will be in touch to inform you of the outcome - whether that’s inviting you to a pre-screen interview or letting you know that your experience isn't quite the right fit for us at this time. We are committed to responding to all applications within 7 working days, no matter the outcome.
Our recruitment process is straightforward: Submit your CV. You’ll be notified whether you’ve made it to the next stage - a pre-screen telephone interview, where we’ll share more details about the role and learn about your experience and what you're looking for. If you move forward, the final step is a face-to-face interview with a Store Manager.
APPLY NOW to join our team as a Flooring Sales Associate and embark on a rewarding career journey with Sterling Home. At Sterling Home, we value our employees and offer a supportive work environment where your contributions are recognised and rewarded. You'll have the opportunity to be part of a dynamic team dedicated to growth, excellence and innovation.
Please note, given the potential for a high volume of applicants, this vacancy may close sooner than expected. To ensure you’re considered for this exciting opportunity, we encourage you to submit your application at your earliest convenience.
Inclusion & Diversity:
Sterling Homes are committed to creating an inclusive & respectful environment for all. We celebrate diversity whilst empowering & trusting one another. The future success of Sterling Homes is our people - our mission is to foster positive relationships with colleagues and customers so we can learn from one another & grow together.
Flooring Sales Associate in Edinburgh employer: Sterling Home
Sterling Homes is an exceptional employer located in Montrose, offering a vibrant work culture that prioritises customer experience and employee wellbeing. With generous benefits such as 30 days of paid holiday, career growth opportunities, and a commitment to inclusion and diversity, employees are empowered to thrive both personally and professionally. Join us to be part of a team that values meaningful connections and supports your journey towards a rewarding career in furniture sales.
StudySmarter Expert Advice🤫
We think this is how you could land Flooring Sales Associate in Edinburgh
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Sterling Home, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Sterling Home!
We think you need these skills to ace Flooring Sales Associate in Edinburgh
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Sterling Home, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Sterling Home and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Sterling Home that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Sterling Home
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
