At a Glance
- Tasks: Coordinate AV equipment requests and manage bookings for trade clients.
- Company: Join a dynamic team at Sterling Event Group, a leader in the AV industry.
- Benefits: Enjoy 33 days holiday, award-winning healthcare, and a pension scheme.
- Other info: Flexible hours, ongoing training, and opportunities for career progression.
- Why this job: Be part of exciting events and work with cutting-edge AV technology.
- Qualifications: 2+ years in AV or events, strong communication, and problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
As a Hire Coordinator at Sterling, you will play a crucial role in coordinating AV equipment requests from venue partners, agencies and end clients, as well as managing equipment hire bookings for trade clients. You will be responsible for providing optimal solutions and smooth operations between clients and internal teams. This role integrates with every team across the business.
Key Roles & Responsibilities
- Client and Venue Management
- Process and coordinate AV equipment requests from a broad spectrum of clients
- Advise clients on optimal solutions for their events, leveraging our vast inventory and in house expertise
- Maintain client relationships and identify upselling opportunities, feeding briefs to our projects department where necessary
- Operations and Logistics
- Maintain accurate stock bookings and availability
- Produce daily schedules for Venue Technicians
- Liaise with the warehouse team for equipment preparation and dispatch
- Troubleshoot and resolve booking conflicts or equipment shortages
- Identify and rectify shortcomings in labour or transport requirements ahead of time
- Documentation and Communication
- Generate quotes and invoices for our services
- Communicate effectively with clients and internal teams
- Prepare health and safety documentation for venue operations
- Support and Development
- Provide occasional out-of-hours telephone support
- Contribute to improving hire processes and procedures
- Stay updated on new equipment and industry technologies
- Occasional assistance with on-site work and other tasks as the business requires.
Qualifications and Key Attributes of the Candidate
- 2+ years of experience in a similar role within the AV or events industry
- Strong, comprehensive understanding of a broad range of audio, visual, lighting, and scenic equipment
- Excellent organisational and time management skills
- Problem-solving skills and ability to make quick decisions
- Proficient in MS Office and inventory management software
- Outstanding communication and interpersonal skills
- Ability to work under pressure and meet deadlines in a fast-paced environment
- Knowledge of health and safety regulations in the AV and events industry
- Willingness to provide occasional out-of-hours support
- Flexibility and a customer focused attitude
- High standard of personal presentation
- Ability to work as part of a team and under own initiative
- Passion for staying current with emerging AV technologies and industry trends
- Full UK Driving Licence and own transport
Required Technical Knowledge
- In-depth understanding of audio equipment: mixers, speakers, microphones, amplifiers, and signal processing gear
- Comprehensive knowledge of visual equipment: projectors, screens, LED walls, cameras, and video switchers
- Strong grasp of lighting equipment: conventional and intelligent fixtures, control boards, and rigging systems
- Familiarity with scenic elements, staging, drapes, and truss systems
- Understanding of signal flow and basic troubleshooting for AV systems
Training & Progression
We value our team and want to see them progress and develop their skills and careers within Sterling. Ongoing training will be provided as the job role requires.
Working Hours
Due to the nature of our industry, we require our employees to have a flexible approach to their working hours. Standard hours are 08:30 – 17:30 with adjustments as per the needs of the business. We also operate a 5 weekly 09:30 – 18:30 shift on rotation.
Holidays
33 days per year. After 3 years continuous service you will receive your birthday off (day off can be taken within 7 days of your birthday). After 5 years continuous service you will receive a further day’s holiday. The Company operates compulsory shutdown days on Christmas Day (25th December), Boxing Day (26th December) and New Year's Day (1st January) which will be automatically deducted from your annual holiday entitlement. Where any of these days fall on a weekend, the compulsory shutdown day will be the associated UK bank holiday substitute. The Company reserves the right to require you to work on a bank and public holiday including shutdown days providing appropriate notice.
Pension Scheme
A company pension scheme which the company contributes to on a monthly basis will be available.
Benefits
- Employee of the Month award
- Company social events
- Free on-site parking
Probationary Benefits
- Award-winning healthcare package (includes private treatment, mental health support, GP access, and more)
- Dental, optical, and audiological cover
- Employee Assistance Programme
- Sick pay scheme
- Long service rewards
- Cycle to work scheme
- Electric vehicle scheme
Start Date
Immediate start available.
Application
If you think you’ve got the skills and mindset we’re looking for and want to be part of a dynamic, growing team, please send your CV to careers@sterlingeventgroup.co.uk. Sterling Event Group are proud to be an equal opportunity employer. We positively encourage applications from all backgrounds, and all employment decisions are made based on merit, performance, and business needs. Please note we will not be accepting applications from recruitment agencies at this time.
Hire Coordinator in Manchester employer: Sterling Event Group Ltd
At Sterling Event Group, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through ongoing training opportunities and a supportive environment that encourages career progression. With generous benefits including a comprehensive healthcare package, flexible working hours, and a focus on work-life balance, we ensure our team members feel valued and motivated in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Coordinator in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sterling Event Group Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sterling Event Group Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Hire Coordinator in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sterling Event Group Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Sterling Event Group Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sterling Event Group Ltd!
How to prepare for a job interview at Sterling Event Group Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
