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For Companies At a Glance
- Tasks: Be the friendly face of customer service, helping with memberships and enquiries.
- Company: Join a dynamic leisure services provider with a focus on customer satisfaction.
- Benefits: Enjoy employee discounts, access to leisure facilities, and training opportunities.
- Why this job: Perfect for those who love engaging with people in a fast-paced environment.
- Qualifications: Previous customer service experience and a confident phone manner are essential.
- Other info: Flexible hours with potential for permanent placement and career growth.
The predicted salary is between 10 - 15 £ per hour.
Location: Sandwich/Thanet
Pay: Up to £12.38 per hour
Hours: 20 hours per week
Working Pattern: 3–4 days per week, Monday PM, Tuesday AM, Wednesday PM and Thursday AM (shift-based including some evenings and occasional weekends)
Contract Type: Temporary to Permanent
The Opportunity
Westin Par Recruitment Experts is recruiting a Customer Service Agent on behalf of a leisure services provider. This is a temp-to-perm opportunity offering long-term progression for the right candidate. Suitable for individuals who thrive in a customer-facing, fast-paced environment.
Key Responsibilities
- Acting as the first point of contact for customers
- Managing memberships, subscriptions, and cancellations
- Handling general enquiries across phone and digital channels
- Promoting services and current offers
- Upselling memberships and services where appropriate
- Updating customer records using internal systems
Candidate Requirements
- Previous customer service and/or sales experience
- Confident and professional telephone manner
- Strong written communication skills
- Comfortable using digital systems
- Well organised with good attention to detail
- Flexible to work evenings and weekends
- Right to work in the UK
Benefits (Upon Permanent Placement)
- Access to leisure facilities
- Employee discounts
- Training and development opportunities
Additional Information
- DBS check required
- Temporary role with potential to become permanent
Westin Par values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment Agency. Due to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.
Customer Service Agent (20 hours p/w) in Sandwich employer: Sterling Cross
Contact Detail:
Sterling Cross Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent (20 hours p/w) in Sandwich
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Westin Par and their leisure services. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you articulate your experience effectively during the interview.
✨Tip Number 3
Be ready to showcase your skills! Think of specific examples from your past customer service roles where you’ve excelled. Highlight your ability to handle enquiries and upsell services, as these are key for this position.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets noticed and puts you one step closer to landing that temp-to-perm role.
We think you need these skills to ace Customer Service Agent (20 hours p/w) in Sandwich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your customer service experience. We want to see how your skills match the role, so don’t be shy about showcasing your strengths!
Show Off Your Communication Skills: Since strong written communication is key for this role, take the time to craft a clear and concise cover letter. We love seeing candidates who can express themselves well in writing!
Be Organised and Detail-Oriented: When filling out your application, double-check for any typos or errors. We appreciate attention to detail, and it shows us you’re serious about the position!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Let’s get started!
How to prepare for a job interview at Sterling Cross
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss your previous experiences and how you've handled difficult situations. Think of specific examples that showcase your ability to manage memberships, subscriptions, and general enquiries.
✨Showcase Your Communication Skills
Since this role requires a confident and professional telephone manner, practice your verbal communication. You might even want to do a mock interview with a friend to get comfortable speaking clearly and effectively about your experiences.
✨Familiarise Yourself with Digital Systems
As you'll be updating customer records using internal systems, it’s a good idea to familiarise yourself with common digital tools used in customer service. If you have experience with any specific software, be prepared to discuss it and how it can benefit the role.
✨Be Flexible and Ready to Adapt
This position involves working evenings and weekends, so be sure to express your flexibility during the interview. Highlight any past experiences where you successfully adapted to changing schedules or demands in a fast-paced environment.
