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- Tasks: Support customers by resolving queries and building strong relationships.
- Company: Join an international manufacturer with a friendly, local vibe.
- Benefits: Enjoy a competitive salary, pension contributions, career progression, and free parking.
- Why this job: Be part of a dynamic team where your skills can shine and grow.
- Qualifications: Strong communication, analytical skills, and the ability to thrive under pressure are essential.
- Other info: Candidates must be eligible to live and work in the UK.
The predicted salary is between 28800 - 43200 £ per year.
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Customer Support Executive – Technical, Ramsgate
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Client:
Sterling Cross
Location:
Ramsgate, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
cd4d7247d62c
Job Views:
7
Posted:
19.08.2025
Expiry Date:
03.10.2025
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Job Description:
• Extremely Competitive Salary (sorry, our client does not want us to advertise this but we’ll tell you as soon as you call/email for further info)
• Great place to work
• 2 x standard contributory pension
• Good career progression
• Free Parking
What you’ll need:
• Are you an expert negotiator who is used to building excellent relationships with both internal and external clients?
• Can you remain effective in a fast-paced work environment?
• Would you like to work for an international manufacturer with a local, family vibe?
The Job – Customer Support Executive
• Build and maintain strong customer relationships
• Resolve customer queries as they arise
• Work with dedicated customer accounts, scheduling orders as required, quoting units and negotiating to provide the best commercial opportunities for the business
• Help to address technical issues between workshops and customers.
• Communicate Customer Status reports for assigned accounts which require these.
• Raise works orders.
About You – Customer Support Specialist
• Working in a fast paced and varied job whilst maintaining quality work
• Excellent interpersonal skills and ability to build close-knit relationships with external customer contacts
• Strong analytical, administrative and organisation skills and excellent attention to detail
• Innovative and enthusiastic
• Ability to work under pressure, to tight deadlines and multi task
• Strong communicator (written and verbal)
• Creative and outgoing
• Well organised and self motivated
Westin Par values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.
Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment Agency
Due to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.
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Customer Support Executive - Technical employer: Sterling Cross
Contact Detail:
Sterling Cross Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive - Technical
✨Tip Number 1
Familiarise yourself with the company and its products. Understanding Sterling Cross's offerings will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your negotiation skills. Since the role requires building relationships and negotiating, consider role-playing scenarios with friends or family to enhance your confidence and effectiveness.
✨Tip Number 3
Prepare examples of how you've successfully resolved customer queries in the past. Being able to share specific instances where you've excelled in customer support will showcase your problem-solving abilities.
✨Tip Number 4
Highlight your ability to work under pressure. Think of situations where you've managed tight deadlines or multitasked effectively, as this is crucial for the fast-paced environment described in the job listing.
We think you need these skills to ace Customer Support Executive - Technical
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Support Executive role. Emphasise your interpersonal skills, ability to work under pressure, and any technical knowledge you possess.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how you've built strong customer relationships and resolved queries in previous roles.
Highlight Relevant Skills: In your application, clearly outline your analytical, administrative, and organisational skills. Provide examples of how you've successfully managed multiple tasks and met tight deadlines in a fast-paced environment.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Customer Support Executive role.
How to prepare for a job interview at Sterling Cross
✨Showcase Your Relationship-Building Skills
As a Customer Support Executive, building strong relationships is key. Be prepared to share examples of how you've successfully managed client relationships in the past, highlighting your negotiation skills and ability to connect with both internal and external stakeholders.
✨Demonstrate Your Problem-Solving Abilities
Technical issues will arise, so it's important to show that you can think on your feet. Prepare to discuss specific instances where you've resolved customer queries or technical problems effectively, showcasing your analytical and organisational skills.
✨Emphasise Your Communication Skills
Strong communication is crucial for this role. Practice articulating your thoughts clearly and concisely, both verbally and in writing. You might be asked to explain complex concepts, so being able to simplify your language will be beneficial.
✨Prepare for a Fast-Paced Environment
This job requires the ability to multitask and work under pressure. Think of examples from your previous roles where you've successfully managed multiple tasks or tight deadlines, and be ready to discuss how you maintain quality work in a busy environment.
