Role: Customer Service Manager
Industry: Healthcare / Pharmacy Services
Location: North West London (On-site)
Hours: Monday to Friday (8:30am–6:00pm)
A growing healthcare services provider is looking for an experienced Customer Service Manager to lead their customer service team and maintain high standards of service.
You’ll be a confident leader with a strong customer-focused approach, ensuring enquiries are handled efficiently, issues are resolved promptly and customers receive a consistently professional service.
Ideally, you’ll have previous experience within pharmacy or healthcare, with an understanding of medication management processes and the importance of accurate, timely communication in a healthcare environment.
This is a hands‑on role where you’ll support and develop your team, oversee service standards and drive improvements to the overall customer experience.
Person Specification:
- Proven experience managing a large customer service operation
- Excellent customer service and communication skills
- Previous experience working within pharmacy/medicines management
- Confident handling complaints
- Unrestricted UK Right to Work (please note, visa sponsorship is not available for this role)
#J-18808-Ljbffr
Customer Service Manager - Pharmacy employer: Sterling Cross
Sterling Cross is an exceptional employer, offering a supportive and family-oriented work environment in Belper, Derbyshire. With flexible working hours and comprehensive training provided, employees are empowered to deliver person-centred care while enjoying opportunities for personal and professional growth. Join us in making a meaningful difference in the lives of our clients as part of a dedicated team that values compassion and independence.
