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- Tasks: Build trust and connections while guiding residents and families with empathy.
- Company: Respected luxury healthcare provider in Dorset with a people-first approach.
- Benefits: Competitive salary, performance incentives, ongoing training, and wellbeing support.
- Why this job: Make a real difference in people's lives while growing your career in healthcare.
- Qualifications: Experience in customer support and excellent communication skills required.
- Other info: Full-time role with clear progression opportunities in a supportive culture.
The predicted salary is between 30000 - 42000 £ per year.
Do you thrive on building trust and meaningful connections? A respected luxury healthcare provider in Dorset is looking for a Customer Support Advisor with a strong relationship-building mindset to help drive enquiries, build confidence, and convert interest into long-term placements all while maintaining a genuinely people-first approach.
You’ll be the first point of contact for residents and families, guiding them with empathy and professionalism while showcasing the quality, care, and values of the service. Working closely with internal teams, you’ll help ensure every enquiry is handled smoothly, confidently, and with impact.
You’ll also take ownership of local brand visibility and networking, building strong referral relationships with healthcare professionals, community partners, and key stakeholders. From strengthening local awareness to nurturing long-term connections, you’ll play a visible role in driving growth and reputation.
This is a full-time, permanent role for a Customer Support Advisor.
Person Specification- Experience in customer support, client relations, or advisory roles within a healthcare setting
- Excellent communication and listening skills, with a calm and empathetic approach
- Confident handling sensitive conversations with professionalism and discretion
- Full UK driving licence and access to own vehicle
- Competitive salary with performance-related incentives
- Supportive, compassionate, and inclusive working culture
- Ongoing training and professional development
- Wellbeing support and employee benefits
- Clear opportunities for progression within care services
Customer Support Advisor in Bournemouth employer: Sterling Cross
Contact Detail:
Sterling Cross Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor in Bournemouth
✨Tip Number 1
Network like a pro! Get out there and connect with healthcare professionals and community partners. Attend local events or join online forums to build those relationships that can lead to referrals.
✨Tip Number 2
Showcase your empathy and communication skills in every interaction. Whether it's a casual chat or a formal meeting, let your genuine care for people shine through. This will help you stand out as a Customer Support Advisor.
✨Tip Number 3
Be proactive! Don’t wait for enquiries to come to you. Reach out to potential clients and families, offering your support and guidance. This shows initiative and can really make a difference in building trust.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our compassionate team.
We think you need these skills to ace Customer Support Advisor in Bournemouth
Some tips for your application 🫡
Show Your People Skills: In your application, make sure to highlight your experience in building trust and meaningful connections. We want to see how you’ve handled sensitive conversations with empathy and professionalism, as this is key for the Customer Support Advisor role.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the values and qualities mentioned in the job description. We love seeing candidates who align with our people-first approach.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that showcase your skills without unnecessary fluff. Remember, clarity is key in customer support!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Sterling Cross
✨Know the Company Inside Out
Before your interview, take some time to research the luxury healthcare provider. Understand their values, services, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Empathy
As a Customer Support Advisor, empathy is key. Prepare examples from your past experiences where you've successfully handled sensitive conversations or built trust with clients. This will demonstrate your ability to connect with residents and families on a personal level.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This shows that you value communication and are ready to engage meaningfully with both the interviewer and future clients.
✨Highlight Your Networking Skills
Since the role involves building strong referral relationships, be ready to discuss your experience in networking and relationship-building. Share specific instances where you've successfully collaborated with healthcare professionals or community partners to drive growth.
