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- Tasks: Support residents and families with empathy, managing enquiries professionally.
- Company: Respected luxury healthcare provider in Dorset with a supportive culture.
- Benefits: Performance-related incentives and opportunities for progression.
- Why this job: Build trust and relationships while making a real difference in people's lives.
- Qualifications: Customer support experience and excellent communication skills.
- Other info: Full-time position with great potential for career growth.
The predicted salary is between 30000 - 42000 £ per year.
A respected luxury healthcare provider in Dorset seeks a Customer Support Advisor to build trust and relationships. You will guide residents and families with empathy, managing enquiries professionally while showcasing service values.
The role demands customer support experience and excellent communication skills. This full-time position offers a supportive culture, performance-related incentives, and opportunities for progression within care services.
Healthcare Customer Support Advisor: Build Trust & Growth in Bournemouth employer: Sterling Cross Trading LLP
Contact Detail:
Sterling Cross Trading LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Healthcare Customer Support Advisor: Build Trust & Growth in Bournemouth
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the luxury healthcare provider. They can give us insider tips on what the company values and how to stand out in our approach.
✨Tip Number 2
Practice makes perfect! Before any interview, we should role-play common customer support scenarios. This will help us showcase our empathy and communication skills, which are key for this role.
✨Tip Number 3
Showcase our passion for healthcare! In conversations or interviews, let’s share why we care about building trust and relationships in this field. It’ll set us apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our submission to highlight our relevant experience and skills.
We think you need these skills to ace Healthcare Customer Support Advisor: Build Trust & Growth in Bournemouth
Some tips for your application 🫡
Show Your Empathy: In your application, make sure to highlight your ability to connect with people. We want to see how you can build trust and relationships, so share examples of how you've supported customers in the past.
Communicate Clearly: Since excellent communication skills are key for this role, ensure your written application is clear and concise. We appreciate a well-structured application that reflects your professionalism and attention to detail.
Align with Our Values: Take a moment to understand our service values and reflect them in your application. We’re looking for candidates who resonate with our mission, so let us know how your personal values align with ours.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Sterling Cross Trading LLP
✨Know the Company Inside Out
Before your interview, take some time to research the luxury healthcare provider. Understand their values, mission, and the services they offer. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Empathy
As a Healthcare Customer Support Advisor, empathy is key. Prepare examples from your past experiences where you've successfully handled sensitive situations or provided support to customers. This will demonstrate your ability to build trust and relationships with residents and families.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This not only shows respect but also allows you to respond more effectively. You can even paraphrase the question back to the interviewer to confirm your understanding before answering.
✨Prepare Questions That Matter
At the end of the interview, you'll likely be asked if you have any questions. Use this opportunity to ask about the company culture, opportunities for progression, or how they measure success in the role. This shows that you're thinking long-term and are serious about your potential future with them.
