Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Build trust and connections while guiding residents and families with empathy.
- Company: Respected luxury healthcare provider in Dorset with a people-first approach.
- Benefits: Competitive salary, performance incentives, ongoing training, and wellbeing support.
- Why this job: Make a real difference in people's lives while driving growth and reputation.
- Qualifications: Experience in customer support or advisory roles, excellent communication skills.
- Other info: Full-time role with clear opportunities for progression in care services.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Do you thrive on building trust and meaningful connections? A respected luxury healthcare provider in Dorset is looking for a Customer Support Advisor with a strong relationship‑building mindset to help drive enquiries, build confidence, and convert interest into long‑term placements – all while maintaining a genuinely people‑first approach.
You’ll be the first point of contact for residents and families, guiding them with empathy and professionalism while showcasing the quality, care, and values of the service. Working closely with internal teams, you’ll help ensure every enquiry is handled smoothly, confidently, and with impact.
You’ll also take ownership of local brand visibility and networking, building strong referral relationships with healthcare professionals, community partners, and key stakeholders. From strengthening local awareness to nurturing long‑term connections, you’ll play a visible role in driving growth and reputation.
This is a full‑time, permanent role for a Customer Support Advisor.
Person Specification- Experience in customer support, client relations, or advisory roles within a healthcare setting
- Excellent communication and listening skills, with a calm and empathetic approach
- Confident handling sensitive conversations with professionalism and discretion
- Full UK driving licence and access to own vehicle
- Competitive salary with performance‑related incentives
- Supportive, compassionate, and inclusive working culture
- Ongoing training and professional development
- Wellbeing support and employee benefits
- Clear opportunities for progression within care services
Customer Support Advisor - Care Home in Bournemouth employer: Sterling Cross Trading LLP
Contact Detail:
Sterling Cross Trading LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor - Care Home in Bournemouth
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show that you’re genuinely interested and aligned with what they stand for.
✨Tip Number 2
Practice your communication skills! Since this role is all about building trust and connections, try role-playing with a friend or family member. Focus on being calm, empathetic, and professional in your responses.
✨Tip Number 3
Network like a pro! Attend local healthcare events or community gatherings to meet potential colleagues and stakeholders. Building those relationships can give you a leg up when it comes to referrals and visibility.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Customer Support Advisor - Care Home in Bournemouth
Some tips for your application 🫡
Show Your People Skills: In your application, make sure to highlight your experience in building trust and meaningful connections. We want to see how you've handled sensitive conversations with empathy and professionalism, as this is key for the Customer Support Advisor role.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the values and qualities mentioned in the job description. We love seeing candidates who align with our people-first approach.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language to convey your experiences and skills. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: Make sure to apply through our website for the best chance of being noticed! It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sterling Cross Trading LLP
✨Know Your Audience
Before the interview, take some time to research the luxury healthcare provider. Understand their values, mission, and the specific services they offer. This will help you tailor your responses and show that you genuinely care about their approach to customer support.
✨Showcase Your Empathy
As a Customer Support Advisor, empathy is key. Prepare examples from your past experiences where you've successfully handled sensitive conversations or built trust with clients. Highlight how your calm and professional approach made a difference in those situations.
✨Demonstrate Relationship-Building Skills
Think of ways you've built strong relationships in previous roles. Be ready to discuss how you can apply those skills to create meaningful connections with residents, families, and healthcare professionals. This will show that you understand the importance of networking and local brand visibility.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. Inquire about the team dynamics, ongoing training opportunities, and how they measure success in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
