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- Tasks: Build trust and connections while guiding residents and families with empathy.
- Company: Respected luxury healthcare provider in Dorset with a people-first approach.
- Benefits: Competitive salary, performance incentives, ongoing training, and wellbeing support.
- Why this job: Make a real impact by nurturing long-term relationships in a supportive environment.
- Qualifications: Experience in customer support and excellent communication skills required.
- Other info: Clear opportunities for progression within care services.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Do you thrive on building trust and meaningful connections? A respected luxury healthcare provider in Dorset is looking for a Customer Support Advisor with a strong relationship‑building mindset to help drive enquiries, build confidence, and convert interest into long‑term placements – all while maintaining a genuinely people‑first approach.
You’ll be the first point of contact for residents and families, guiding them with empathy and professionalism while showcasing the quality, care, and values of the service. Working closely with internal teams, you’ll help ensure every enquiry is handled smoothly, confidently, and with impact.
You’ll also take ownership of local brand visibility and networking, building strong referral relationships with healthcare professionals, community partners, and key stakeholders. From strengthening local awareness to nurturing long‑term connections, you’ll play a visible role in driving growth and reputation.
This is a full‑time, permanent role for a Customer Support Advisor.
Person Specification- Experience in customer support, client relations, or advisory roles within a healthcare setting
- Excellent communication and listening skills, with a calm and empathetic approach
- Confident handling sensitive conversations with professionalism and discretion
- Full UK driving licence and access to own vehicle
- Competitive salary with performance‑related incentives
- Supportive, compassionate, and inclusive working culture
- Ongoing training and professional development
- Wellbeing support and employee benefits
- Clear opportunities for progression within care services
Customer Support Advisor in Bournemouth employer: Sterling Cross Trading LLP
Contact Detail:
Sterling Cross Trading LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor in Bournemouth
✨Tip Number 1
Network like a pro! Get out there and connect with healthcare professionals and community partners. Attend local events or join online forums to build those relationships that can lead to referrals.
✨Tip Number 2
Showcase your empathy! When you get the chance to chat with potential employers, share stories that highlight your ability to connect with people. It’s all about demonstrating that people-first approach they’re looking for.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to companies you admire, like the luxury healthcare provider in Dorset. Express your interest and ask about potential opportunities.
✨Tip Number 4
Apply through our website! We make it easy for you to showcase your skills and passion for customer support. Plus, it shows you’re serious about joining our team and making a difference in people’s lives.
We think you need these skills to ace Customer Support Advisor in Bournemouth
Some tips for your application 🫡
Show Your People Skills: In your application, make sure to highlight your experience in building trust and meaningful connections. We want to see how you've handled sensitive conversations and showcased empathy in previous roles.
Tailor Your Application: Don’t just send a generic CV! Take the time to tailor your application to reflect the values and qualities mentioned in the job description. We love seeing candidates who align with our people-first approach.
Be Professional Yet Personable: While professionalism is key, don’t forget to let your personality shine through. We’re looking for someone who can connect with residents and families, so a warm tone in your written application can go a long way.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity as a Customer Support Advisor!
How to prepare for a job interview at Sterling Cross Trading LLP
✨Know the Company Inside Out
Before your interview, take some time to research the luxury healthcare provider. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Empathy
As a Customer Support Advisor, empathy is key. Prepare examples from your past experiences where you've successfully handled sensitive conversations or built trust with clients. This will demonstrate your ability to connect with residents and families on a personal level.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This shows that you value communication and are ready to engage meaningfully with both the interviewers and future clients.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and relationship-building abilities. Think of specific situations where you’ve had to navigate challenges in customer support, and be ready to discuss how you approached them while maintaining professionalism and discretion.
