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- Tasks: Be the friendly face for residents and families, turning inquiries into lasting relationships.
- Company: Respected luxury healthcare provider with a people-first approach.
- Benefits: Full-time role with performance incentives and career progression opportunities.
- Why this job: Make a real difference in people's lives while building trust in a supportive environment.
- Qualifications: Experience in customer relations and strong communication skills are a must.
- Other info: Join a dynamic team dedicated to providing exceptional care and support.
The predicted salary is between 30000 - 42000 £ per year.
A respected luxury healthcare provider is looking for a Customer Support Advisor in Bournemouth. You will be the first point of contact for residents and families, helping to build trust and convert inquiries into long-term placements with a people-first approach.
Successful candidates will have experience in customer relations in healthcare, and excellent communication skills are essential. This full-time role offers performance-related incentives and opportunities for progression within care services.
Care Home Customer Support Advisor - Build Trust & Growth in Bournemouth employer: Sterling Cross Trading LLP
Contact Detail:
Sterling Cross Trading LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Home Customer Support Advisor - Build Trust & Growth in Bournemouth
✨Tip Number 1
Make sure you know the company inside out! Research their values, mission, and what makes them stand out in the luxury healthcare sector. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for residents and families, it's crucial to convey warmth and professionalism. Role-play with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local healthcare events. Building relationships can give you insider tips and even lead to referrals, which can really boost your chances of landing that role.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application and showcase your skills. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Care Home Customer Support Advisor - Build Trust & Growth in Bournemouth
Some tips for your application 🫡
Show Your Passion for Care: When writing your application, let your passion for helping others shine through. We want to see how your experience in customer relations aligns with our people-first approach in healthcare.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Customer Support Advisor role. Highlight relevant experiences that demonstrate your communication skills and ability to build trust with residents and families.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure your key achievements and skills stand out without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in Bournemouth!
How to prepare for a job interview at Sterling Cross Trading LLP
✨Know Your Stuff
Before the interview, make sure you research the luxury healthcare provider thoroughly. Understand their values, services, and what sets them apart in the industry. This will help you demonstrate your genuine interest and align your answers with their mission.
✨Showcase Your Communication Skills
As a Customer Support Advisor, excellent communication is key. Prepare examples from your past experience where you've effectively communicated with clients or resolved issues. Practise articulating these scenarios clearly and confidently during the interview.
✨Emphasise a People-First Approach
Since the role focuses on building trust with residents and families, be ready to discuss how you prioritise people in your work. Share specific instances where you've gone above and beyond to support customers, highlighting your empathy and dedication.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and opportunities for progression within care services. This shows your enthusiasm for the role and helps you assess if it's the right fit for you.
