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For Companies At a Glance
- Tasks: Be the friendly face for customers, managing enquiries and promoting services.
- Company: Join a dynamic leisure services provider with a focus on customer satisfaction.
- Benefits: Enjoy employee discounts, access to leisure facilities, and training opportunities.
- Why this job: Kickstart your career in a fast-paced environment with potential for permanent placement.
- Qualifications: Previous customer service experience and strong communication skills are a must.
- Other info: Flexible hours with shifts including evenings and weekends.
The predicted salary is between 12 - 13 £ per hour.
Location: Sandwich/Thanet
Pay: Up to £12.38 per hour
Hours: 20 hours per week
Working Pattern: 3–4 days per week, Monday PM, Tuesday AM, Wednesday PM and Thursday AM (shift-based including some evenings and occasional weekends)
Contract Type: Temporary to Permanent
The Opportunity
Westin Par Recruitment Experts is recruiting a Customer Service Agent on behalf of a leisure services provider. This is a temp-to-perm opportunity offering long‑term progression for the right candidate. Suitable for individuals who thrive in a customer‑facing, fast‑paced environment.
Key Responsibilities
- Acting as the first point of contact for customers
- Managing memberships, subscriptions, and cancellations
- Handling general enquiries across phone and digital channels
- Promoting services and current offers
- Upselling memberships and services where appropriate
- Updating customer records using internal systems
Candidate Requirements
- Previous customer service and/or sales experience
- Confident and professional telephone manner
- Strong written communication skills
- Comfortable using digital systems
- Well organised with good attention to detail
- Flexible to work evenings and weekends
- Right to work in the UK
Benefits (Upon Permanent Placement)
- Access to leisure facilities
- Employee discounts
- Training and development opportunities
- DBS check required
- Temporary role with potential to become permanent
Westin Par values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment Agency. Due to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.
Customer Service Agent (20 hours p/w) employer: Sterling Cross Ltd
Contact Detail:
Sterling Cross Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent (20 hours p/w)
✨Tip Number 1
Get to know the company! Research their values and services so you can chat confidently about how you fit in. This shows you're genuinely interested and not just another applicant.
✨Tip Number 2
Practice your phone skills! Since you'll be handling customer calls, try role-playing with a friend. This will help you sound professional and calm when it’s your turn to shine.
✨Tip Number 3
Be ready to showcase your flexibility! They want someone who can work evenings and weekends, so mention any past experiences where you've adapted your schedule to meet demands.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Agent (20 hours p/w)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Agent role. Highlight your previous customer service experience and any relevant skills that match the job description. We want to see how you fit into our fast-paced environment!
Show Off Your Communication Skills: Since strong written communication is key for this role, ensure your application is clear and professional. Use concise language and check for any typos or errors. We love a well-presented application!
Be Flexible and Open: Mention your availability in your application, especially since the role requires working evenings and weekends. Show us that you're adaptable and ready to take on the shift-based schedule we have in place.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and get you in the running for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Sterling Cross Ltd
✨Know the Company
Before your interview, take some time to research the leisure services provider. Understand their values, services, and any recent news. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous experience where you've excelled in customer service. Think about times when you handled difficult situations or went above and beyond for a customer. This will demonstrate your capability to thrive in a fast-paced environment.
✨Practice Your Communication
Since this role requires a confident telephone manner, practice speaking clearly and professionally. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts and answering questions on the spot.
✨Be Ready for Shift Questions
Given the shift-based working pattern, be prepared to discuss your availability and flexibility. Highlight your willingness to work evenings and weekends, as this shows you're committed and ready to meet the company's needs.
