Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Build trust and connections while guiding residents and families with empathy.
- Company: Respected luxury healthcare provider in Dorset with a people-first approach.
- Benefits: Competitive salary, performance incentives, ongoing training, and wellbeing support.
- Why this job: Make a real difference in people's lives while driving growth and reputation.
- Qualifications: Experience in customer support or advisory roles, excellent communication skills.
- Other info: Full-time role with clear opportunities for progression in care services.
The predicted salary is between 36000 - 60000 £ per year.
Do you thrive on building trust and meaningful connections? A respected luxury healthcare provider in Dorset is looking for a Customer Support Advisor with a strong relationship-building mindset to help drive enquiries, build confidence, and convert interest into long-term placements — all while maintaining a genuinely people-first approach.
You’ll be the first point of contact for residents and families, guiding them with empathy and professionalism while showcasing the quality, care, and values of the service. Working closely with internal teams, you’ll help ensure every enquiry is handled smoothly, confidently, and with impact.
You’ll also take ownership of local brand visibility and networking, building strong referral relationships with healthcare professionals, community partners, and key stakeholders. From strengthening local awareness to nurturing long-term connections, you’ll play a visible role in driving growth and reputation.
This is a full-time, permanent role for a Customer Support Advisor.
Person Specification- Experience in customer support, client relations, or advisory roles within a healthcare setting
- Excellent communication and listening skills, with a calm and empathetic approach
- Confident handling sensitive conversations with professionalism and discretion
- Full UK driving licence and access to own vehicle
- Competitive salary with performance-related incentives
- Supportive, compassionate, and inclusive working culture
- Ongoing training and professional development
- Wellbeing support and employee benefits
- Clear opportunities for progression within care services
Customer Support Advisor - Care Home in Bournemouth employer: Sterling Cross Ltd
Contact Detail:
Sterling Cross Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor - Care Home in Bournemouth
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show that you genuinely care about what they do and how you can contribute.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with sensitive conversations, role-play with a friend or family member. This will help you feel more confident and calm during the actual interview.
✨Tip Number 3
Network like a pro! Attend local healthcare events or community gatherings to meet potential colleagues and stakeholders. Building those connections can really boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Support Advisor - Care Home in Bournemouth
Some tips for your application 🫡
Show Your People Skills: In your application, make sure to highlight your experience in building trust and meaningful connections. We want to see how you’ve handled sensitive conversations with empathy and professionalism, as this is key for the Customer Support Advisor role.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the values and qualities mentioned in the job description. Show us why you’re the perfect fit for our people-first approach.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Sterling Cross Ltd
✨Know Your Stuff
Before the interview, make sure you understand the company’s values and the specifics of the role. Research the luxury healthcare provider's services and their approach to care. This will help you demonstrate your genuine interest and align your answers with their mission.
✨Showcase Your Empathy
As a Customer Support Advisor, empathy is key. Prepare examples from your past experiences where you’ve successfully handled sensitive conversations or built trust with clients. This will show that you can connect with residents and families on a personal level.
✨Practice Active Listening
During the interview, practice active listening. This means not just hearing the questions but really understanding them. Respond thoughtfully and ask clarifying questions if needed. This will highlight your communication skills and your ability to engage meaningfully.
✨Network Like a Pro
Since building relationships is crucial for this role, think about how you can demonstrate your networking skills. Share any relevant experiences where you’ve successfully collaborated with healthcare professionals or community partners. This will show your potential to enhance local brand visibility.
