Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Build trust and connections while guiding residents and families with empathy.
- Company: Respected luxury healthcare provider in Dorset with a people-first approach.
- Benefits: Competitive salary, performance incentives, ongoing training, and wellbeing support.
- Why this job: Make a real difference in people's lives while driving growth and reputation.
- Qualifications: Experience in customer support or advisory roles, excellent communication skills.
- Other info: Full-time role with clear opportunities for progression in care services.
The predicted salary is between 30000 - 42000 £ per year.
Do you thrive on building trust and meaningful connections? A respected luxury healthcare provider in Dorset is looking for a Customer Support Advisor with a strong relationship-building mindset to help drive enquiries, build confidence, and convert interest into long-term placements — all while maintaining a genuinely people-first approach.
You’ll be the first point of contact for residents and families, guiding them with empathy and professionalism while showcasing the quality, care, and values of the service. Working closely with internal teams, you’ll help ensure every enquiry is handled smoothly, confidently, and with impact.
You’ll also take ownership of local brand visibility and networking, building strong referral relationships with healthcare professionals, community partners, and key stakeholders. From strengthening local awareness to nurturing long-term connections, you’ll play a visible role in driving growth and reputation.
This is a full-time, permanent role for a Customer Support Advisor.
Person Specification- Experience in customer support, client relations, or advisory roles within a healthcare setting
- Excellent communication and listening skills, with a calm and empathetic approach
- Confident handling sensitive conversations with professionalism and discretion
- Full UK driving licence and access to own vehicle
- Competitive salary with performance-related incentives
- Supportive, compassionate, and inclusive working culture
- Ongoing training and professional development
- Wellbeing support and employee benefits
- Clear opportunities for progression within care services
Customer Support Advisor in Bournemouth employer: Sterling Cross Ltd
Contact Detail:
Sterling Cross Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor in Bournemouth
✨Tip Number 1
Network like a pro! Get out there and connect with healthcare professionals and community partners. Building those relationships can really help you stand out and show that you're serious about the role.
✨Tip Number 2
Practice your empathy skills! Since you'll be dealing with sensitive conversations, try role-playing with friends or family. This will help you feel more confident and prepared for those important chats.
✨Tip Number 3
Showcase your communication skills! When you get the chance to chat with potential employers, make sure to highlight your listening abilities and how you handle enquiries with care and professionalism.
✨Tip Number 4
Apply through our website! We want to see your application and get to know you better. Plus, it shows you're keen on joining our team and making a difference in the lives of residents and families.
We think you need these skills to ace Customer Support Advisor in Bournemouth
Some tips for your application 🫡
Show Your People Skills: In your application, make sure to highlight your experience in building trust and meaningful connections. We want to see how you’ve handled sensitive conversations with empathy and professionalism, as this is key for the Customer Support Advisor role.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the values and qualities mentioned in the job description. We love seeing candidates who understand our people-first approach and can demonstrate it in their writing.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you a great fit for the role!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sterling Cross Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the luxury healthcare provider. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you’re genuinely interested in being part of their team.
✨Showcase Your Empathy
As a Customer Support Advisor, empathy is key. Prepare examples from your past experiences where you’ve successfully handled sensitive conversations or built trust with clients. This will demonstrate your ability to connect with residents and families in a meaningful way.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This shows that you value communication and are ready to engage with both clients and internal teams effectively.
✨Highlight Your Networking Skills
Since building strong referral relationships is part of the role, come prepared with ideas on how you would enhance local brand visibility. Share any previous experiences where you’ve successfully networked with healthcare professionals or community partners to drive growth.
