At a Glance
- Tasks: Support clients with technical issues and work on exciting projects.
- Company: Established Managed Service Provider in Bournemouth with a focus on growth.
- Benefits: Competitive salary, extensive training, and fast-track career progression.
- Other info: Dynamic environment with opportunities for leadership roles and complex projects.
- Why this job: Accelerate your career with hands-on experience and mentorship from senior engineers.
- Qualifications: Experience in 2nd Line IT Support and strong knowledge of Microsoft technologies.
Role: 2nd Line MSP Engineer
Location: Bournemouth
Salary: £30,000 - £38,000
Established MSP | Fast-Track Progression | Infrastructure & Projects | Extensive Training
We're partnered with an established and growing Managed Service Provider in Bournemouth that's looking for an ambitious 2nd Line MSP Engineer to join their technical team. This is an excellent opportunity for an engineer who already has MSP experience but wants a role where they can genuinely accelerate their career. Rather than remaining in 2nd Line support, you'll be given the training, mentoring and technical exposure needed to progress towards 3rd Line, Infrastructure and Project Engineering with opportunities to move into Team Lead and Management positions as your career develops.
You’ll support a varied client base across a broad range of technologies, taking ownership of escalated technical issues while working closely with experienced senior engineers. You’ll gain exposure to Microsoft 365, Azure, networking, servers, cloud infrastructure and security, alongside opportunities to become involved in increasingly complex technical projects.
The business places a major emphasis on developing and promoting its engineers internally. You’ll have access to ongoing training, senior technical mentorship and hands-on project exposure, giving you the opportunity to build skills that would normally sit at 3rd Line or Infrastructure Engineer level. Whether your long-term goal is to become a senior technical specialist, Infrastructure/Project Engineer or move into technical leadership and management, there is a genuine pathway to get there.
Required Skills:
- Previous experience working within an MSP environment is essential
- Experience working in a 2nd Line IT Support / Technical Support role
- Strong knowledge of Windows, Microsoft 365 and Active Directory
- Good understanding of networking including DNS, DHCP, VPNs and firewalls
- Experience troubleshooting servers, hardware, software and infrastructure issues
- Exposure to Azure
IT Support Engineer in Poole employer: Sterling Bridge
As a 1st/2nd Line IT Support Engineer at our established Managed Service Provider in Southampton, you will thrive in a dynamic hybrid technology environment that fosters innovation and collaboration. We offer competitive salaries, comprehensive benefits, and ample opportunities for professional growth, ensuring that our employees are supported in their career development while enjoying a vibrant work culture that values teamwork and creativity.
