At a Glance
- Tasks: Handle escalated technical issues and support a modern tech environment.
- Company: Growing Managed Service Provider in Bournemouth with a focus on innovation.
- Benefits: Competitive salary, hands-on experience, and strong career progression opportunities.
- Other info: Dynamic team environment with opportunities to progress into advanced technical roles.
- Why this job: Gain exposure to cloud infrastructure and cyber security while developing your skills.
- Qualifications: Experience in 2nd Line IT Support and knowledge of Microsoft 365 and Azure.
The predicted salary is between 45000 - 55000 £ per year.
Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply. Good luck.
Location: Bournemouth
Salary: £36,000
Modern MSP Environment | Cloud & Cyber Security Exposure | Progression into 3rd Line & Infrastructure
Were partnered with a growing and forward-thinking Managed Service Provider (MSP) in Bournemouth that delivers a wide range of IT, cloud and cyber security solutions to businesses across the UK. Due to continued growth, theyre now looking for an experienced 2nd Line IT Engineer to join their technical team.
This is an excellent opportunity for an engineer who wants to move beyond traditional support and gain genuine exposure to cloud infrastructure, cyber security and project-based technical work. Youll be responsible for handling escalated technical issues while working across a varied client base and supporting a modern technology environment.
Youll gain hands-on experience across Microsoft 365, Azure, Windows Server, Active Directory, networking, virtualisation, cloud platforms and security technologies, while working alongside experienced engineers who can help you develop your technical skillset. Theres also a strong progression focus within the business. As your experience grows, youll have the opportunity to progress towards 3rd Line Engineering, Infrastructure, Cloud Engineering or Cyber Security-focused positions, making this a great role for someone looking to build a long-term technical career.
Required Skills:
- Strong experience working in a 2nd Line IT Support / IT Engineer position
- Experience within an MSP environment is highly desirable
- Strong knowledge of Microsoft 365, Windows and Active Directory
- Good understanding of Azure and cloud technologies
- Strong networking knowledge including DNS, DHCP, VPNs, switching and firewalls
- Experience troubleshooting escalated technical issues
- Exposure to cyber security technologies and best practices
- Experience supporting infrastructure, cloud or client projects
- Strong problem-solving and analytical skills
- Excellent communication and client-facing skills
Please click on the apply button to read the full job description.
2nd Line Engineer in Poole employer: Sterling Bridge
As a 1st/2nd Line IT Support Engineer at our established Managed Service Provider in Southampton, you will thrive in a dynamic hybrid technology environment that fosters innovation and collaboration. We offer competitive salaries, comprehensive benefits, and ample opportunities for professional growth, ensuring that our employees are supported in their career development while enjoying a vibrant work culture that values teamwork and creativity.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Engineer in Poole
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sterling Bridge values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sterling Bridge might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sterling Bridge!
✨Direct Apply to Sterling Bridge
Let's not forget to apply directly through the Sterling Bridge website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line Engineer in Poole
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sterling Bridge.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sterling Bridge. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sterling Bridge
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
