Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team of Service Desk Engineers and ensure top-notch IT support.
- Company: Join a fast-growing MSP dedicated to employee development and exceptional service.
- Benefits: Enjoy hybrid working and a paid management apprenticeship.
- Why this job: Step into management while making a real impact in IT support.
- Qualifications: Experience as a Service Desk Engineer is essential for this role.
- Other info: This position is based in Gateshead with flexible working options.
The predicted salary is between 28000 - 32000 £ per year.
Role : Service Desk Team Leader
Location : Gateshead – Hybrid
Salary : £28,000 – £32,000
Hybrid Working | Paid Management Apprenticeship
Are you an experienced Service Desk Engineer looking to take the next step into management? This is your chance to join a fast-growing MSP thats committed to developing its people and delivering exceptional IT support.
Were looking for a Service Desk Team Leader to mento…
WHJS1_UKTJ
Service Desk Team Leader employer: Sterling Bridge Limited
Contact Detail:
Sterling Bridge Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Team Leader
✨Tip Number 1
Make sure to highlight your leadership experience in previous roles. Even if you haven't held a formal management position, any experience mentoring or training others can showcase your potential as a Service Desk Team Leader.
✨Tip Number 2
Familiarize yourself with the latest IT support trends and tools. Being knowledgeable about current technologies will not only help you stand out but also demonstrate your commitment to delivering exceptional IT support.
✨Tip Number 3
Prepare to discuss your problem-solving skills during the interview. As a Service Desk Team Leader, you'll need to handle complex issues, so be ready to share examples of how you've successfully resolved challenges in the past.
✨Tip Number 4
Show enthusiasm for team development and training. Since this role involves mentoring others, expressing your passion for helping colleagues grow can set you apart from other candidates.
We think you need these skills to ace Service Desk Team Leader
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Service Desk Team Leader. Highlight your experience in IT support and any leadership roles you've held in your application.
Tailor Your CV: Customize your CV to reflect your relevant skills and experiences that align with the job description. Emphasize your technical expertise and any management experience you have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your desire to lead a team. Mention specific examples of how you've mentored others or improved service delivery in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammar errors, and ensure that your documents are well-organized and professional.
How to prepare for a job interview at Sterling Bridge Limited
✨Show Your Leadership Skills
As a Service Desk Team Leader, you'll need to demonstrate your ability to lead and mentor a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts.
✨Understand the Company Culture
Research the company’s values and mission. Being able to articulate how your personal values align with theirs will show that you're a good fit for their team and culture.
✨Highlight Your Technical Expertise
Make sure to discuss your technical skills and experience as a Service Desk Engineer. Be ready to explain how these skills will help you in a leadership role and improve the team's performance.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, management style, and growth opportunities within the company. This shows your genuine interest in the role.
