At a Glance
- Tasks: Provide IT support and develop skills in cloud and cyber security.
- Company: Growing MSP in Southampton with a focus on modern IT services.
- Benefits: £31,000 salary, paid certifications, 25 days holiday, and career progression.
- Other info: Supportive environment with opportunities for technical development and growth.
- Why this job: Join a dynamic team and advance your IT career with hands-on experience.
- Qualifications: Experience in 1st or 2nd Line IT Support and knowledge of Microsoft 365.
The predicted salary is between 38250 - 46750 £ per year.
Location: Southampton
Salary: £31,000
Modern MSP Environment | Cloud & Cyber Security Exposure | Fast-Track Career Development
We're partnered with a growing and forward-thinking MSP in Southampton that is continuing to expand its technical capabilities across cloud infrastructure, cyber security, and modern IT services. They are now looking for a motivated 1st/2nd Line Engineer to join their technical team and take the next step in their IT career. This is an excellent opportunity for someone who already has solid 1st Line experience and is ready to take on more responsibility.
You will support a diverse range of clients, working across different technologies and environments while developing your technical skills and gaining exposure to more advanced infrastructure. You won't be limited to traditional support. You will have opportunities to get involved with Cloud Infrastructure, Microsoft 365, Azure, networking, security technologies, and infrastructure projects, working alongside more experienced engineers and learning how modern IT environments are designed and supported.
The business is committed to developing its engineers and creating genuine opportunities for progression. As your technical capabilities grow, you will have the opportunity to move towards 2nd Line, 3rd Line, Infrastructure, Cloud Engineering, or Cyber Security roles.
Required Skills:
- Experience working in a 1st or 2nd Line IT Support role
- Good knowledge of Microsoft 365, Windows and Active Directory
- Understanding of networking fundamentals including DNS, DHCP, VPNs and firewalls
- Exposure to Cloud technologies, ideally Microsoft Azure
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer-facing abilities
- A genuine interest in Cloud Infrastructure and Cyber Security
- MSP experience is highly desirable
Exclusive Benefits:
- £31,000 Salary
- Exposure to Cloud Infrastructure, Azure, Microsoft 365 and Cyber Security technologies
- Hands-on involvement in infrastructure improvements, cloud projects and security initiatives
- Opportunity to work across a wide variety of client environments and technologies
- Clear progression pathway into 2nd Line, 3rd Line, Infrastructure, Cloud or Cyber Security roles
- Paid certifications and ongoing technical training
- Work alongside experienced Infrastructure and Cloud Engineers
- Supportive environment focused on technical development and career progression
- 25 Days Holiday + Bank Holidays
If you're a 1st/2nd Line Engineer looking to join a growing MSP where you can expand your technical skillset, gain real exposure to Cloud and Cyber Security, and progress into more senior engineering roles, click APPLY NOW, attach your FULL CV and contact details, and I'll be in touch ASAP.
Locations
1st/2nd Line IT Support Engineer in Hampshire, Portsmouth employer: Sterling Bridge Limited
Join a dynamic and fast-growing technology business in Southampton, where your role as a 1st Line Telecoms Support Engineer will be pivotal in shaping the future of networking, cloud, and VoIP solutions. With a strong emphasis on career progression, a supportive work culture, and opportunities for personal development, this company is dedicated to fostering talent and innovation in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land 1st/2nd Line IT Support Engineer in Hampshire, Portsmouth
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sterling Bridge Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sterling Bridge Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sterling Bridge Limited!
✨Direct Apply to Sterling Bridge Limited
Let's not forget to apply directly through the Sterling Bridge Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 1st/2nd Line IT Support Engineer in Hampshire, Portsmouth
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sterling Bridge Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sterling Bridge Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sterling Bridge Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
