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- Tasks: Join our team as a 2nd Line IT Engineer, tackling escalated support and projects.
- Company: Be part of a fast-growing MSP in Bournemouth, delivering top-notch IT solutions.
- Benefits: Enjoy competitive salary, paid training, private medical cover, and regular team socials.
- Why this job: Gain hands-on experience with cloud infrastructure and work closely with senior engineers.
- Qualifications: Experience with Windows Server, Microsoft 365, networking, and a full UK driving licence required.
- Other info: This is an onsite role perfect for those eager to advance their tech career.
The predicted salary is between 28000 - 36000 £ per year.
Role: 2nd Line IT Engineer
Location: Bournemouth (Onsite)
Salary: £32,000 – £36,000
Fast-Growing MSP | Cloud Infrastructure Exposure | Progression into Projects & 3rd Line
Were working with a well-established MSP based in Bournemouth, delivering high-quality IT support and infrastructure solutions to a varied client base. Theyre now hiring a driven and capable 2nd Line Engineer to join their technical team.
This is a fully onsite role, perfect for someone looking to take ownership of escalated support while building their skill set in cloud infrastructure, networking, and project delivery. Youll work closely with senior engineers on both tickets and projects, gaining real-world experience across Azure, virtualisation, and modern infrastructure tools.
If youre ready to move your career forward and want to be part of a team that supports your growth, this is a strong next step.
Required Skills:
- Experience supporting Windows Server, Microsoft 365, and Active Directory
- Good understanding of networking DNS, DHCP, VPNs, firewalls
- Strong troubleshooting and communication skills
- MSP experience is ideal
- A full UK driving licence is essential
Exclusive Benefits:
- Competitive Salary (£32,000 – £36,000)
- Hands-on Cloud Infrastructure Experience gain exposure to Azure and modern platforms
- Work Closely with Senior Engineers collaborate on projects and escalations
- Paid Certifications & Training Microsoft, Azure, Networking & more
- Clear Progression Path into 3rd Line, Projects, or Cloud Roles
- Private Medical Cover & Sick Pay
- Annual Leave + Bank Holidays
- Regular Team Socials & Events
- Supportive, fast-paced MSP environment with real technical variety
If you are interested in applying for this role, please click APPLY NOW and attach your FULL CV and contact details for immediate consideration, and Ill be in touch ASAP.
2nd Line Support Engineer in Poole, Dorset employer: Sterling Bridge Limited
Contact Detail:
Sterling Bridge Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer in Poole, Dorset
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Azure and Windows Server. Having hands-on experience or even personal projects that showcase your skills in these areas can set you apart during the interview process.
✨Tip Number 2
Brush up on your troubleshooting skills, especially related to networking concepts like DNS, DHCP, and VPNs. Be prepared to discuss real-life scenarios where you've successfully resolved technical issues, as this will demonstrate your capability to handle escalated support.
✨Tip Number 3
Network with current employees or professionals in the MSP sector. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare questions that show your interest in career progression within the company. Asking about opportunities for training and certifications can highlight your eagerness to grow and learn, aligning with the company's focus on employee development.
We think you need these skills to ace 2nd Line Support Engineer in Poole, Dorset
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially with Windows Server, Microsoft 365, and Active Directory. Emphasise any previous roles in MSP environments and showcase your troubleshooting skills.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention your understanding of networking concepts like DNS, DHCP, and VPNs, and express your eagerness to learn about cloud infrastructure.
Highlight Relevant Skills: In your application, clearly outline your technical skills and experiences that align with the job description. Include specific examples of how you've successfully resolved escalated support issues in the past.
Follow Application Instructions: When applying, ensure you attach your full CV and provide accurate contact details as requested. Double-check your application for any errors before hitting submit to make a great first impression.
How to prepare for a job interview at Sterling Bridge Limited
✨Showcase Your Technical Skills
Make sure to highlight your experience with Windows Server, Microsoft 365, and Active Directory during the interview. Be prepared to discuss specific scenarios where you've successfully troubleshot issues or implemented solutions.
✨Demonstrate Your Networking Knowledge
Since a good understanding of networking is crucial for this role, brush up on DNS, DHCP, VPNs, and firewalls. You might be asked to explain how these components work together, so having clear examples ready will impress the interviewers.
✨Emphasise Your MSP Experience
If you have previous experience in a Managed Service Provider (MSP) environment, make sure to mention it. Discuss how this experience has prepared you for handling escalated support and working in a fast-paced setting.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company's cloud infrastructure projects and the team dynamics. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
