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- Tasks: Join our team as a 2nd Line IT Engineer, tackling escalated support and projects.
- Company: We're a fast-growing MSP in Bournemouth, delivering top-notch IT solutions.
- Benefits: Enjoy a competitive salary, paid training, private medical cover, and regular team socials.
- Why this job: Gain hands-on experience with cloud infrastructure and work closely with senior engineers.
- Qualifications: Experience with Windows Server, Microsoft 365, networking, and a full UK driving licence required.
- Other info: This is an onsite role perfect for those eager to grow their tech skills.
The predicted salary is between 28000 - 36000 £ per year.
Role: 2nd Line Engineer
Modern Tech | Real Engineering | Serious Progression | Not a Dead-End Support Role
Were working with a high-performing technology business in Bournemouth thats built a reputation for doing things properly modern systems, smart engineers, and a culture that actually develops people. Theyre now looking for a 2nd Line Engineer who wants more than repetitive tickets and slow career progression.
This role is for someone who wants to level up fast. Youll work across cloud platforms, modern Microsoft environments, networking, automation, and infrastructure, while being surrounded by senior engineers who actively pull you up with them. This is not a place where youll be stuck resetting passwords for two years its a place where engineers turn into 3rd Line, Infrastructure, Cloud and Security specialists quickly.
If youre ambitious, technically curious, and frustrated with slow growth where you are now this role fixes that.
Required Skills:
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Solid experience in a 2nd Line / Technical Support role
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Strong knowledge of Microsoft 365, Windows Server & Active Directory
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Good understanding of networking DNS, DHCP, VPNs, firewalls
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Exposure to Azure, virtualisation or infrastructure (hands-on or learning)
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Confident communicator with a problem-solving mindset
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Someone who wants to progress, not coast
Exclusive Benefits:
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£32,000 £38,000 Salary
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Hybrid working flexibility around Bournemouth office
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Exposure to cloud, infrastructure & security projects
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Clear progression into:
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3rd Line Engineering
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Infrastructure / Cloud Engineering
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Cyber Security pathways
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Paid certifications & training (Microsoft, Azure, Security)
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Private Medical Cover & Sick Pay
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25 Days Holiday + Bank Holidays
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Modern, supportive team with zero micromanagement
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Regular socials, tech sessions & progression reviews
If youre a 2nd Line Engineer who knows youre capable of more, click APPLY NOW, attach your FULL CV and contact details, and Ill be in touch ASAP.
2nd Line Support Engineer employer: Sterling Bridge Limited
Contact Detail:
Sterling Bridge Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Azure, Windows Server, and Microsoft 365. Having hands-on experience or even personal projects that showcase your skills in these areas can really set you apart during the interview.
✨Tip Number 2
Brush up on your networking knowledge, especially around DNS, DHCP, VPNs, and firewalls. Being able to discuss these topics confidently will demonstrate your technical expertise and show that you're ready for the challenges of a 2nd Line Support Engineer.
✨Tip Number 3
Prepare to discuss your troubleshooting approach and provide examples of past experiences where you've resolved complex issues. This will highlight your problem-solving skills and ability to handle escalated support effectively.
✨Tip Number 4
Network with current employees or professionals in the MSP sector. Engaging with them on platforms like LinkedIn can give you insights into the company culture and expectations, which can be invaluable during your interview.
We think you need these skills to ace 2nd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with Windows Server, Microsoft 365, and Active Directory. Emphasise any previous roles in MSP environments and showcase your troubleshooting skills.
Craft a Strong Cover Letter: Write a cover letter that explains why you're interested in the 2nd Line Support Engineer role. Mention your passion for cloud infrastructure and how you can contribute to the team while also highlighting your communication skills.
Showcase Relevant Skills: In your application, clearly outline your understanding of networking concepts such as DNS, DHCP, VPNs, and firewalls. Provide examples of how you've applied these skills in past roles.
Follow Application Instructions: Ensure you attach your full CV and contact details as specified in the job description. Double-check that all documents are formatted correctly and free of errors before submitting.
How to prepare for a job interview at Sterling Bridge Limited
✨Showcase Your Technical Skills
Make sure to highlight your experience with Windows Server, Microsoft 365, and Active Directory during the interview. Be prepared to discuss specific scenarios where you've successfully troubleshot issues or implemented solutions.
✨Demonstrate Your Networking Knowledge
Since a good understanding of networking is crucial for this role, brush up on key concepts like DNS, DHCP, VPNs, and firewalls. You might be asked to explain how these components work together in a real-world scenario.
✨Emphasise Your MSP Experience
If you have previous experience working in a Managed Service Provider (MSP) environment, make sure to mention it. Discuss how this experience has prepared you for the fast-paced and varied nature of the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's cloud infrastructure projects and the team dynamics. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
