2nd Line IT Support Technician

2nd Line IT Support Technician

Portsmouth Full-Time 33000 - 35000 £ / year (est.) No home office possible
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Sterling Bridge Limited

At a Glance

  • Tasks: Join a dynamic team solving complex IT challenges in blockchain and AI.
  • Company: Be part of a cutting-edge startup revolutionising tech in Portsmouth.
  • Benefits: Enjoy flexible working, competitive salary, and paid learning opportunities.
  • Other info: Opportunity to participate in hackathons and access the latest tech.
  • Why this job: Immerse yourself in innovation and work with passionate tech enthusiasts.
  • Qualifications: 3+ years in IT support, strong troubleshooting skills, and cloud platform familiarity required.

The predicted salary is between 33000 - 35000 £ per year.

Role: 2nd Line IT Technician - Blockchain & AI Startup

Location: Portsmouth

Salary: £33,000 - £35,000

Flexible Working Available

Are you ready to dive into the future of tech? We’re working with a cutting-edge Blockchain & AI startup based in Portsmouth, pushing the boundaries of decentralized technology, machine learning, and next-gen computing. They are on the hunt for a 2nd Line IT Technician to join their elite team of engineers, cryptographers, and AI wizards.

This isn’t your typical IT support role—you’ll be immersed in an environment where innovation reigns supreme. You’ll handle more than just password resets, working on complex issues across cloud infrastructure, networking, and security. If you thrive on solving puzzles, optimizing systems, and geeking out over cutting-edge tech, this is your chance to level up.

Required Skills:

  • 3+ years in an IT support or SysAdmin role
  • Experience providing 2nd Line support in a fast-paced environment
  • Strong troubleshooting skills with Windows, Linux, and macOS
  • Familiarity with cloud platforms (AWS, Azure, or GCP)
  • Knowledge of networking protocols, firewalls, VPNs, and security best practices
  • Experience supporting virtualized environments (Hyper-V, VMware, etc.)
  • A passion for blockchain, AI, or emerging technologies (bonus points if you run your own server at home!)

Benefits Package:

  • Highly Competitive Salary (£33,000 - £35,000)
  • Flexible Working – work from home or their futuristic HQ
  • Paid Certifications & Learning Budget – upskill in blockchain, AI, or DevOps
  • Equity Options – be part of the company’s success
  • Cutting-Edge Tech – access to the latest hardware & software
  • Hackathons & Conferences – get inspired and level up
  • A Team of True Tech Enthusiasts – work with people who love what they do

If you’re ready to step into a high-tech, fast-paced, and truly innovative environment, click APPLY NOW and send your CV for immediate consideration. The future is calling—are you in?

2nd Line IT Support Technician employer: Sterling Bridge Limited

Join a pioneering Blockchain & AI startup in Portsmouth, where innovation and technology converge to create a dynamic work environment. With a highly competitive salary, flexible working options, and opportunities for professional growth through paid certifications and access to cutting-edge tech, this role offers a unique chance to be part of a passionate team dedicated to pushing the boundaries of what's possible in IT. If you're eager to tackle complex challenges and thrive in a culture that celebrates creativity and collaboration, this is the perfect place for you.
Sterling Bridge Limited

Contact Detail:

Sterling Bridge Limited Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land 2nd Line IT Support Technician

✨Tip Number 1

Familiarise yourself with the latest trends in blockchain and AI. This will not only help you understand the company's focus but also allow you to engage in meaningful conversations during interviews, showcasing your passion for emerging technologies.

✨Tip Number 2

Brush up on your troubleshooting skills across different operating systems like Windows, Linux, and macOS. Being able to demonstrate your expertise in these areas during technical discussions can set you apart from other candidates.

✨Tip Number 3

Gain hands-on experience with cloud platforms such as AWS, Azure, or GCP. If you can share specific projects or scenarios where you've successfully utilised these platforms, it will greatly enhance your credibility in the interview.

✨Tip Number 4

Network with professionals in the blockchain and AI fields. Attend relevant meetups or online forums to connect with industry experts. This could lead to valuable insights and even referrals that might help you land the job.

We think you need these skills to ace 2nd Line IT Support Technician

3+ years in IT support or SysAdmin role
Experience providing 2nd Line support
Strong troubleshooting skills with Windows
Strong troubleshooting skills with Linux
Strong troubleshooting skills with macOS
Familiarity with cloud platforms (AWS, Azure, GCP)
Knowledge of networking protocols
Understanding of firewalls and VPNs
Security best practices
Experience supporting virtualized environments (Hyper-V, VMware)
Passion for blockchain and AI technologies
Problem-solving skills
Ability to work in a fast-paced environment
Excellent communication skills

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially your 2nd Line support skills. Emphasise your troubleshooting abilities with Windows, Linux, and macOS, as well as any familiarity with cloud platforms like AWS or Azure.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for blockchain and AI technologies. Mention specific projects or experiences that demonstrate your problem-solving skills and enthusiasm for emerging tech.

Highlight Relevant Skills: In your application, clearly outline your experience with networking protocols, firewalls, and virtualised environments. Use bullet points to make these skills stand out and ensure they align with the job requirements.

Showcase Continuous Learning: Mention any certifications or courses you’ve completed related to IT support, blockchain, or AI. This shows your commitment to professional development and aligns with the company's focus on upskilling.

How to prepare for a job interview at Sterling Bridge Limited

✨Show Your Passion for Tech

Make sure to express your enthusiasm for blockchain, AI, and emerging technologies during the interview. Share any personal projects or experiences that demonstrate your passion, such as running your own server or participating in tech communities.

✨Demonstrate Problem-Solving Skills

Prepare to discuss specific examples of complex issues you've resolved in previous roles. Highlight your troubleshooting skills with Windows, Linux, and macOS, and be ready to explain your thought process when tackling technical challenges.

✨Familiarise Yourself with Their Tech Stack

Research the cloud platforms and virtualised environments mentioned in the job description, such as AWS, Azure, Hyper-V, and VMware. Being knowledgeable about these technologies will show that you're proactive and ready to hit the ground running.

✨Ask Insightful Questions

Prepare thoughtful questions about the company's projects, culture, and future plans. This not only shows your interest in the role but also helps you determine if the company is the right fit for you. Consider asking about their approach to innovation and how they stay ahead in the tech industry.

2nd Line IT Support Technician
Sterling Bridge Limited
Location: Portsmouth
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