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- Tasks: Perform maintenance and troubleshooting on healthcare equipment to ensure safety and efficiency.
- Company: Join STERIS, a leader in healthcare solutions dedicated to making the world healthier.
- Benefits: Full-time role with opportunities for growth, learning, and impactful work.
- Why this job: Make a difference in healthcare while developing your technical skills in a supportive environment.
- Qualifications: 2 years of relevant experience and strong mechanical/electrical skills required.
- Other info: Dynamic team culture focused on customer service and innovation.
The predicted salary is between 30000 - 50000 £ per year.
Join to apply for the Field Service Engineer role at STERIS. At STERIS, we help our customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
How you will make a difference: We are looking for someone motivated by impactful work, passionate about excellent customer service, problem solving, and who possesses strong mechanical and electrical skills. A career with STERIS in our Healthcare Engineering team could be a great fit for you.
About us: STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. Our mission is to help our customers create a healthier and safer world. Working at STERIS, you GROW, LEARN and MAKE A DIFFERENCE.
What you will do: The service engineer performs required preventive and corrective maintenance on STERIS/Cantel product lines and field troubleshooting primarily in their service area in the country. Tasks include disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting, calibrating, and certifying equipment ready for use using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc.).
- Perform administrative duties as assigned including computer synchronization daily, complete service reports, and maintain tools and parts inventory to prescribed levels as required by Team Leaders and Service Manager.
- Use corporate applications (Siebel, Oracle, Sales Connection, others) to handle daily activity.
- Develop and maintain effective, communicative relationships with customers, managers, support functions and the sales organization.
- Maintain a courteous and professional demeanor when working with customers, contractors, management, and fellow employees.
- Follow customer protocols when entering and exiting facilities and abide by all STERIS and Customer Health & Safety protocols and procedures.
- Provide solutions to customers to enhance sales and growth in the field through effective positioning of STERIS/Cantel products and services, identifying opportunities, and passing leads to management and sales.
- Other duties as assigned by the Service Manager.
This position description is not an exhaustive list of duties but is intended to give a general indication of work undertaken and will vary in the light of changing demands within the department. Substantive changes in the range of work will be carried out on consultation with the post holder.
Required Experience: Minimum of 2 years industry related experience and a general knowledge of operating washing and sterilize processing units. Valid driver’s license required.
Preferred Experience: Good troubleshooting skills as well as a proven organizational attitude. Computer literacy with a good standard of education and good oral and written communication. Sufficient technical knowledge of the English language. Completion of a recognized mechanical, electrical, or electronic technical training scheme.
Seniority Level: Associate
Employment Type: Full-time
Job Function: Information Technology, Customer Service, and Engineering.
Industries: Medical Equipment Manufacturing and Hospitals and Health Care.
STERIS strives to be an Equal Opportunity Employer.
Field Service Engineer in Newbury employer: STERIS
Contact Detail:
STERIS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Newbury
✨Tip Number 1
Get to know the company inside out! Research STERIS and understand their mission, values, and products. This will help you tailor your conversations and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to field service engineering. Think about how your skills in problem-solving and customer service can shine through. We want to see you confident and ready to tackle any challenge!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Field Service Engineer in Newbury
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the Field Service Engineer role shine through. We want to see that you're motivated by impactful work and have a genuine interest in providing excellent customer service.
Highlight Relevant Skills: Make sure to emphasise your mechanical and electrical skills in your application. We’re looking for someone who can troubleshoot and maintain our products, so give us examples of how you've done this in the past!
Be Professional Yet Approachable: While we love a friendly vibe, remember to keep your tone professional. Show us that you can maintain a courteous demeanor when dealing with customers and colleagues alike, as this is key in our line of work.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at STERIS
✨Know Your Stuff
Make sure you brush up on your mechanical and electrical skills before the interview. Familiarise yourself with STERIS/Cantel product lines and be ready to discuss how you've tackled similar challenges in the past. This will show that you're not just a good fit for the role, but also genuinely interested in their products.
✨Customer Service is Key
Since this role involves a lot of customer interaction, think of examples where you've provided excellent customer service. Be prepared to share stories that highlight your problem-solving skills and how you maintained professionalism under pressure. This will demonstrate your alignment with STERIS's mission of creating a healthier and safer world.
✨Get Familiar with the Tools
Before the interview, make sure you know the standard and specialized tools mentioned in the job description. If you can, practice using schematics and technical manuals. Being able to talk confidently about these tools will show that you're ready to hit the ground running.
✨Ask Smart Questions
Prepare some thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, ongoing training opportunities, or how success is measured in the role. This shows that you're not only interested in the position but also in how you can grow and contribute to the company.
