At a Glance
- Tasks: Coordinate repairs, manage data, and ensure top-notch customer service.
- Company: Join STERIS, a leader in healthcare innovation and safety.
- Benefits: Enjoy 18 PTO days, excellent healthcare, and tuition reimbursement.
- Other info: Dynamic work environment with opportunities for growth and learning.
- Why this job: Make a difference in healthcare while developing your skills.
- Qualifications: High School Diploma and customer service experience required.
The predicted salary is between 48000 - 52800 £ per year.
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
As the Repair Coordinator (Administrative Coordinator), you would be responsible for working in the repair center and collaborating with various departments to ensure proper communication and customer service. Your job would be to provide various support to the Lab Management team and to Sales and Account Managers.
What you will do as a Repair Coordinator:
- Enters and corrects repair data in Oracle System; utilises other software as necessary.
- Maintains database of knowledge of where to route specific types of repairs.
- Notifies Lab Managers of issues during daily review of repairs.
- Responds to billing and invoice inquiries.
- Provides administrative assistance as needed.
- Completes assigned paperwork.
- Maintains documents of the status of repairs.
- Aware of and conforms to Company ISO goals and objectives and supports ISO requirements.
The Experience, Skills and Abilities Needed:
Required:
- High School Diploma or GED
- 1 year of customer service or related experience
- Demonstrates knowledge of computer systems and Microsoft Office
Preferred:
- Working knowledge of Internet software; Spreadsheet software and Word Processing software; ability to learn Oracle applications.
What STERIS Offers:
We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future. Here is just a brief overview of what we offer:
- 18 PTO days per year and 9 Corporate Holidays Per Year
- Excellent Healthcare, Dental, and Vision Benefits
- Healthcare and Dependent Flexible Spending Accounts
- Long/Short Term Disability Coverage
- 401(k) with a Company Match
- Parental Leave
- Tuition Reimbursement Program
- Additional Add-On Benefits/Discounts
Pay range for this opportunity is $19.00 - $21.50. This position is eligible for bonus participation. Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labour market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.
STERIS offers a comprehensive and competitive benefits portfolio.
If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.
STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, colour, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.
Repair Coordinator in Chesterfield employer: STERIS
At STERIS, we pride ourselves on being an excellent employer, offering a supportive and inclusive work environment for our Sterile Services Technicians. With comprehensive training programs, competitive benefits such as 25 days of annual leave and generous shift allowances, we are committed to fostering employee growth and satisfaction. Join us in a diverse workplace where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Repair Coordinator in Chesterfield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at STERIS. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like STERIS before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Repair Coordinator in Chesterfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to STERIS:Your cover letter is your chance to shine! Tell us why you want to work at STERIS specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at STERIS!
How to prepare for a job interview at STERIS
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
