At a Glance
- Tasks: Support medical and pharmaceutical industries while managing customer relationships and delivering training.
- Company: Join STERIS, a global leader in infection prevention and healthcare solutions.
- Benefits: Competitive salary, company car, and opportunities for professional growth.
- Other info: Dynamic role with extensive travel and a focus on customer engagement.
- Why this job: Make a real difference in patient safety and healthcare innovation.
- Qualifications: Experience in Endo or Theatres, strong communication skills, and a passion for training.
The predicted salary is between 30000 - 40000 £ per year.
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
HOW YOU WILL MAKE A DIFFERENCE
About you: Do you want to spend your working time making a difference in the world around you? Are you passionate about supporting the medical and pharmaceutical industries? Do you care about keeping patients and people safe? If so, then a career with Steris could be a great fit for you.
About Us: STERIS is a global leader in infection prevention, decontamination services, surgical and critical care technologies, and a range of specialist services and products. STERIS Instrument Management Services (IMS) provides independent repair services on a range of surgical devices, endoscopes and surgical instruments in addition to the manufacture and supply of surgical instruments.
The Clinical Support Specialist (IMS) manages and grows established customer relationships and identifies growth opportunities within key strategic accounts across multiple UK territories. In this position, you will play a key role within the sales team, working closely with territory managers to support customer engagement and account management.
Duties
- This role will cover North Region. As the role is to support Customer accounts across a Region in the UK, there is an expectation that the candidate will travel extensively throughout the geographical range of the Region (typically ~4 days per week), including regular visits to division offices, primarily in Northampton. A full clean driving license is required. A company car or allowance is provided.
- Works closely with individual Territory Managers and Customers, analysing Customer needs, and identifying customised solutions.
- Delivers a Customer Education programme by conducting CPD-accredited Customer training on-site to support Customers.
- Conducts equipment Preventative Maintenance Inspections in line with contractual requirements.
- Undertakes 360º Pathway Evaluations that support Customers and commercial activities and provides appropriate reporting.
- Undertakes Instrument Inventory Evaluations that support Customers and commercial activities and provides appropriate reporting.
- Utilizes advanced Customer interaction sales skills to create and deliver presentations customized to individual Customers of varying levels including Managers, Directors, Clinicians, and other senior level Customers.
- Maintains the STERIS IMS CRM system as required to document Customer information, sales activities, and other information required by the Company.
- Manages key initiatives related to sales activities, including supporting the implementation of new business opportunities and contracts.
- Utilizes market and Customer knowledge, along with research material to analyse opportunities to identify sales leads and target accounts in order to increase penetration.
- Maintains current knowledge of market trends, new product developments, and Customer needs.
- Provides assistance with preparation for and participates in trade shows.
- Provides Customer services for vacant territories if needed.
Required Experience
- Experience within Endo or Theatres or Sterile Services.
- Customer focused – ability to communicate with customers, understand their needs, meet their objectives and resolve any issues or problems (conflict management skills).
- Passion for designing and delivering training, for both internal and external stakeholders.
- Ability to collaborate with colleagues to identify customer needs.
- Excellent attention to detail.
- Self-motivated; ability to work with little to no supervision.
- Adaptable – ability to be flexible in schedule and meet customer demands.
- Able to work for long periods and in fast-paced environment.
- Highly organized with the ability to prioritize workloads and manage projects, communicating effectively to both internal and external stakeholders.
- Able to comply with company values demonstrating Customer focus, integrity, teamwork, professionalism and accountability.
- Ability to build and sustain long-lasting Customer relationships.
- High levels of energy and commitment to getting the job done and going the extra mile.
- A Customer-centric mindset and approach; values and outcomes orientated with high levels of integrity.
Preferred Experience
STERIS plc provides employment and advancement opportunities without regard to age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion/belief, sex (gender), sexual orientation or any other legally protected characteristic as defined by UK employment law. The Company bases all employment decisions on merit, qualifications, skills, and abilities with the intention that the best candidate is selected for each position. STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention.
For more information, visit www.steris.com. STERIS strives to be an Equal Opportunity Employer.
Clinical Support Specialist in Birmingham employer: STERIS
At STERIS, we pride ourselves on being an exceptional employer dedicated to fostering a culture of innovation and collaboration. Our Clinical Support Specialists play a vital role in enhancing patient safety and supporting the healthcare industry, with extensive training and development opportunities available to help you grow your career. Located in the vibrant North Region of the UK, we offer a supportive work environment, competitive benefits, and the chance to make a meaningful impact in the lives of patients and healthcare professionals alike.
StudySmarter Expert Advice🤫
We think this is how you could land Clinical Support Specialist in Birmingham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the healthcare and life sciences sectors. Attend industry events, join relevant online forums, and don’t be shy about reaching out to professionals on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research STERIS and understand their mission to create a healthier world. Be ready to discuss how your skills align with their goals, especially in customer engagement and support. Practice common interview questions and think of examples that showcase your experience in the medical field.
✨Tip Number 3
Show off your passion! When you get the chance to meet potential employers, whether at a job fair or an informal chat, let your enthusiasm for supporting the medical and pharmaceutical industries shine through. Share why you care about patient safety and how you can contribute to their mission.
✨Tip Number 4
Don’t forget to follow up! After any interaction, whether it’s an interview or a networking event, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate your interest in the Clinical Support Specialist role!
We think you need these skills to ace Clinical Support Specialist in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Clinical Support Specialist role. Highlight your experience in the medical or pharmaceutical industries, and show us how your skills align with our mission of creating a healthier and safer world.
Show Your Passion:We want to see your enthusiasm for supporting customers and making a difference. Share specific examples of how you've gone above and beyond in previous roles to help clients or improve processes. This will help us understand your commitment to customer care.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications and experiences.
Apply Through Our Website:Don’t forget to submit your application through our official website! This ensures that we receive all your details correctly and helps us process your application more efficiently. Plus, it’s the best way to stay updated on your application status.
How to prepare for a job interview at STERIS
✨Know Your Stuff
Before the interview, dive deep into STERIS and their products. Understand their role in infection prevention and how they support the medical and pharmaceutical industries. This knowledge will help you connect your experience to their mission and show that you're genuinely interested.
✨Showcase Your Customer Focus
Prepare examples from your past experiences where you've successfully managed customer relationships or resolved issues. Highlight your ability to understand customer needs and how you’ve gone the extra mile to meet their objectives. This is crucial for a Clinical Support Specialist role.
✨Practice Your Presentation Skills
Since you'll be delivering training and presentations, practice explaining complex concepts in simple terms. You might even want to prepare a mini-presentation on a relevant topic to demonstrate your skills during the interview. This will showcase your ability to communicate effectively with various stakeholders.
✨Be Ready to Discuss Adaptability
Given the travel requirements and the need to adapt to different customer demands, think of situations where you've had to be flexible and manage your time effectively. Share how you prioritised tasks and maintained organisation in a fast-paced environment, as this will resonate well with the interviewers.
