At a Glance
- Tasks: Deliver top-notch customer service and manage orders from start to finish.
- Company: Join a dynamic team at STERIS, committed to innovation and integrity.
- Benefits: Enjoy flexible working hours, competitive pay, and a supportive work environment.
- Other info: 9-month fixed-term contract with opportunities for growth and development.
- Why this job: Make a real difference by helping customers and improving processes every day.
- Qualifications: Strong communication skills and experience in fast-paced environments are essential.
The predicted salary is between 30000 - 40000 £ per year.
The Customer Support Executive is responsible for delivering end-to-end customer service and operational support, acting as the main point of contact for customers and ensuring accurate, timely communication across all channels. The role involves managing orders from quotation through to dispatch, coordinating with internal teams and third-party providers, supporting financial and forecasting activities, and contributing to continuous improvement, safety, and quality standards across the site.
Responsibilities
- Create customer quotations, sales orders, invoices, and shipping documentation.
- Act as the primary customer contact, handling queries (including technical), updates, and issue resolution via phone, email, and meetings.
- Manage customer orders end-to-end, including stock checks, allocation, and communication of delays or changes.
- Lead dispatch operations, including export documentation, licensing, and shipment readiness.
- Maintain sales records and produce monthly sales reports and customer forecast plans.
- Coordinate with third-party providers and customers for calibrations, irradiations, and pre-shipment requirements.
- Support accounts by following up on aged debt and ensuring payments align with terms.
- Raise purchase orders for materials and services required for order fulfilment.
- Drive process improvements and support continuous improvement initiatives (e.g., CI, 5S, Gemba).
- Provide backup reception support, including handling calls and supervising visitors.
- Promote a culture aligned with company values (Achievement, Innovation, Integrity, Accountability).
- Participate in safety activities including audits, fire testing, risk assessments, and incident reporting.
- Ensure compliance with health & safety and operational procedures.
- Support audits and maintain high standards of quality and workplace cleanliness.
Qualifications
- Strong communication skills.
- Effective use of MS Excel, MS Word, MS PowerPoint.
- Experience handling high priority complaints, documenting investigation reports, and responding to customer queries.
- Capable to complete statistical and data analysis using statistical tools such as MS Excel for KPI reporting and trending.
- Strong influencing and interpersonal and communication skills to build effective working relationships across all key functions.
- Provide daily communication with production staff regarding performance, areas for improvement, company news/updates, etc.
- Proven track record of working in a fast-paced environment and capable of handling multiple development aspects of assigned projects.
Employment Details
- 9 MONTHS FIXED TERM CONTRACT
- Mon - Fri, 39.5 hours per week (split over a 9-day fortnight)
- Flexible working hours structure 7am start - 4pm finish (includes 45 minutes of break time)
STERIS strives to be an Equal Opportunity Employer.
Customer Support Executive in Grove employer: Steris plc.
At STERIS, we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters innovation and accountability. Our Customer Support Executive role not only provides the opportunity to engage directly with customers but also encourages personal and professional growth through continuous improvement initiatives and flexible working hours. Join us in a culture that values achievement and integrity, where your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Executive in Grove
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Customer Support Executive role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer support roles and practice your responses. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Show off your skills! If you’ve got experience with MS Excel or handling customer queries, be ready to discuss specific examples. We want to hear about how you’ve tackled challenges and improved processes in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and contributing to our values of Achievement, Innovation, Integrity, and Accountability.
We think you need these skills to ace Customer Support Executive in Grove
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Support Executive role. Highlight your relevant experience in customer service, especially any roles where you managed orders or handled complaints. We want to see how your skills align with our needs!
Show Off Your Communication Skills:Since strong communication is key for this position, give examples of how you've effectively communicated with customers in the past. Whether it’s through phone calls, emails, or meetings, let us know how you’ve resolved issues and kept customers informed.
Demonstrate Your Organisational Skills:This role involves managing multiple tasks, so be sure to showcase your organisational abilities. Mention any tools or methods you use to keep track of orders, deadlines, and communications. We love a candidate who can juggle tasks like a pro!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Steris plc.
✨Know Your Stuff
Make sure you understand the role of a Customer Support Executive inside out. Familiarise yourself with the responsibilities listed in the job description, especially around managing orders and handling customer queries. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've effectively handled customer queries or complaints in the past. Think about specific situations where you resolved issues or improved customer satisfaction, and be ready to discuss these during the interview.
✨Get Comfortable with Data
Brush up on your MS Excel skills, as you'll likely need to demonstrate your ability to handle data analysis and reporting. Consider preparing a few examples of how you've used Excel in previous roles, particularly for KPI reporting or sales forecasting, to impress your interviewers.
✨Emphasise Continuous Improvement
This role involves contributing to process improvements, so come prepared with ideas or experiences related to continuous improvement initiatives. Whether it's a project you led or a suggestion you made that enhanced efficiency, sharing these insights will show that you align with the company's values and are proactive in your approach.
