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- Tasks: Lead a team to provide top-notch software support for healthcare solutions.
- Company: Join STERIS, a global leader in healthcare innovation.
- Benefits: Enjoy competitive pay, growth opportunities, and a chance to make a real impact.
- Other info: Dynamic role with opportunities for training and career advancement.
- Why this job: Make a difference in patient care while developing your leadership skills.
- Qualifications: Experience in software support and team management is essential.
The predicted salary is between 50000 - 65000 £ per year.
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
HOW YOU WILL MAKE A DIFFERENCE
About you: Do you want to spend your working time making a difference in the world around you? Are you passionate about supporting the medical and pharmaceutical industries? Do you care about keeping patients and people safe? If so, then a career with Steris could be a great fit for you.
About Us: At STERIS we are a leading global provider of products and services that support patient care with an emphasis on infection prevention. Our mission is to help our customers create a healthier and safer world. Working at STERIS, you GROW, LEARN and MAKE A DIFFERENCE.
The Software Service Delivery Manager oversees a team of 5-10 Application Support Specialists (Tier 1 through 3) who support international customers, resellers, and internal business partners using a variety of STERIS Sterile Processing Workflow software packages. The position manages all team members and coordinates team activity to ensure Customer technical support and project support are provided on time, meeting internal and Customer expectations, metrics and SLAs.
The role works with cross-functional Customer-facing teams and the Technical Support team to coordinate projects, implementations, incident management, Customer and business initiatives and escalations. Some activity occurs during off hours, and this role coordinates this activity to ensure that staffing is available 24/7 to support the activity, and backup is available if needed. This role manages high-risk, challenging, sensitive or escalated incidents and projects to ensure successful outcomes. Additional responsibilities include training and coaching team members to ensure proficiency.
Software Service Delivery Manager in Derby employer: STERIS Corporation
Contact Detail:
STERIS Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Service Delivery Manager in Derby
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare and life sciences sectors, especially those who work at STERIS. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show your passion for making a difference! In your conversations or interviews, share specific examples of how you've contributed to patient care or improved processes in your previous roles. It’s all about connecting your experience to STERIS's mission.
✨Tip Number 3
Prepare for the technical side! Brush up on your knowledge of software support and project management. Be ready to discuss how you’ve handled escalated incidents or managed teams in the past—this will show you’re the right fit for the Software Service Delivery Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the STERIS team and making a real impact in the industry.
We think you need these skills to ace Software Service Delivery Manager in Derby
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Software Service Delivery Manager role. Highlight any relevant experience in managing teams and supporting customers, as this will show us you’re a great fit for our mission.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for healthcare and how you can contribute to making a difference at STERIS. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you've successfully managed challenging situations or escalated incidents. This will demonstrate your ability to handle the high-risk scenarios we often face.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at STERIS Corporation
✨Know Your Stuff
Make sure you’re well-versed in STERIS's products and services, especially those related to infection prevention and healthcare. Brush up on the specific software packages you'll be managing and understand how they impact customer care.
✨Show Your Passion
During the interview, express your enthusiasm for making a difference in the medical and pharmaceutical industries. Share personal stories or experiences that highlight your commitment to patient safety and how it aligns with STERIS's mission.
✨Team Leadership Insights
Be prepared to discuss your experience in managing teams, particularly in a technical support environment. Highlight your strategies for training and coaching team members, and how you ensure they meet customer expectations and SLAs.
✨Problem-Solving Scenarios
Expect to tackle hypothetical scenarios related to high-risk incidents or escalated projects. Think about how you would coordinate with cross-functional teams and manage customer expectations during challenging situations.