Field Service Engineer

Field Service Engineer

Reading Full-Time 30000 - 42000 Β£ / year (est.) No home office possible
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At a Glance

  • Tasks: Perform maintenance and troubleshooting on healthcare equipment to ensure optimal performance.
  • Company: STERIS is a global leader in healthcare solutions, dedicated to infection prevention and patient care.
  • Benefits: Enjoy opportunities for growth, learning, and making a real difference in the world.
  • Why this job: Join a mission-driven team that values impactful work and excellent customer service.
  • Qualifications: Requires 2 years of relevant experience and strong mechanical/electrical skills.
  • Other info: Must have a valid driver's license and be computer literate.

The predicted salary is between 30000 - 42000 Β£ per year.

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At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

HOW YOU WILL MAKE A DIFFERENCE

About you:

Do you want to spend your working time making a difference in the world around you? Are you motivated by impactful work? Do you have a passion for excellent customer service, problem solving, and possess strong mechanical and electrical skills? If so, then a career with STERIS in our Healthcare Engineering team could be a great fit for you.

About Us:

At STERIS we are a leading global provider of products and services that support patient care with an emphasis on infection prevention. Our mission is to help our customers create a healthier and safer world. Working at STERIS, you GROW , LEARN and MAKE A DIFFERENCE .

We are currently recruiting for a Field Service Engineer vacancy. This is an excellent opportunity to join us at a skilled level in a division that drives the business forwards through providing a best in class engineering service to our customers.

WHAT YOU WILL DO

The Service Engineer performs required preventive and corrective maintenance on the STERIS/Cantel product lines and field troubleshooting primarily in their service area in the country.

Perform preventive and corrective maintenance required on STERIS/Cantel product lines, related product lines, and competitive equipment. This includes: disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc.).

Duties – cont\’d

  • Perform administrative duties as assigned including computer synchronization daily, complete service reports, maintaining tools and parts inventory to prescribed levels as required by Team Leaders and Service Manager.
  • Uses the Corporate applications (Siebel, Oracle, Sales Connection, others) to handle his daily activity.
  • Develop and maintain effective, communicative relationships with customers, managers, support functions and the sales organization.
  • Maintains a courteous and professional demeanour when working with customers, contractors, management, and fellow employees. Utilize customer protocols when entering and exiting facilities and abide by all STERIS and Customer Health & Safety protocols and procedures.
  • Provide solutions to customers to enhance sales and growth in the field through effective positioning of STERIS/Cantel products and services, identifying opportunities, and passing leads to management and sales.
  • Other duties as assigned by the Service Manager:
  • The position description is not an exhaustive list of duties but is intended to give a general indication of work undertaken and will vary in the light of changing demands within the department. Substantive changes in the range of work will be carried out on consultation with the post holder.

Education Degree

Required Experience

  • Minimum of 2 years industry related experience and a general knowledge of operating washing and sterilize processing units.
  • Valid driver’s license required.

Preferred Experience

  • Good troubleshooting skills as well as proven organization attitude.
  • Computer literacy with a good standard of education with good oral and written communication.
  • Sufficient technical knowledge of the English language.
  • Completion of a recognized mechanical, electrical, or electronic technical training scheme.

Skills

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

STERIS strives to be an Equal Opportunity Employer.

Job Segment: Infection Control, Patient Care, Maintenance, Field Engineer, Electrical, Healthcare, Manufacturing, Engineering

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Field Service Engineer employer: STERIS Canada Corporation

At STERIS, we pride ourselves on being an exceptional employer, offering our Field Service Engineers the chance to make a meaningful impact in healthcare while enjoying a supportive and collaborative work culture. With a strong emphasis on employee growth, we provide ongoing training and development opportunities, ensuring that our team members are equipped with the skills needed to excel in their roles. Located in a dynamic environment, our employees benefit from a commitment to innovation and excellence, making STERIS not just a workplace, but a place where you can truly make a difference.
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Contact Detail:

STERIS Canada Corporation Recruiting Team

StudySmarter Expert Advice 🀫

We think this is how you could land Field Service Engineer

✨Tip Number 1

Familiarise yourself with STERIS's product lines and services. Understanding their offerings will not only help you during the interview but also demonstrate your genuine interest in the company and its mission.

✨Tip Number 2

Highlight your customer service skills in conversations. As a Field Service Engineer, you'll be interacting with clients regularly, so showcasing your ability to build relationships and solve problems will set you apart.

✨Tip Number 3

Prepare for technical questions related to mechanical and electrical troubleshooting. Brush up on your knowledge of sterilisation processes and equipment maintenance, as these are crucial for the role.

✨Tip Number 4

Network with current or former employees of STERIS. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.

We think you need these skills to ace Field Service Engineer

Mechanical Skills
Electrical Skills
Troubleshooting Skills
Preventive Maintenance
Corrective Maintenance
Technical Aptitude
Customer Service Skills
Communication Skills
Problem-Solving Skills
Organisational Skills
Computer Literacy
Knowledge of Healthcare Equipment
Ability to Read Schematics and Diagrams
Health & Safety Protocols Awareness
Inventory Management

Some tips for your application 🫑

Understand the Role: Before applying, make sure to thoroughly read the job description for the Field Service Engineer position at STERIS. Understand the key responsibilities and required skills, such as mechanical and electrical expertise, customer service orientation, and problem-solving abilities.

Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise any previous roles in maintenance or engineering, particularly those involving washing and sterilisation processing units.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for making a difference in healthcare. Mention specific experiences where you provided excellent customer service or solved complex problems, demonstrating how you can contribute to STERIS's mission.

Highlight Technical Skills: In your application, be sure to detail your technical qualifications, including any recognised mechanical, electrical, or electronic training. Mention your troubleshooting skills and familiarity with corporate applications like Siebel or Oracle, as these are crucial for the role.

How to prepare for a job interview at STERIS Canada Corporation

✨Show Your Passion for Customer Service

As a Field Service Engineer, your role revolves around providing excellent customer service. Be prepared to share examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to making a difference.

✨Highlight Your Technical Skills

Make sure to discuss your mechanical and electrical skills during the interview. Prepare specific examples of troubleshooting and maintenance tasks you've successfully completed, as this will showcase your technical expertise relevant to the role.

✨Demonstrate Problem-Solving Abilities

Employers value candidates who can think on their feet. Be ready to discuss challenging situations you've faced in previous roles and how you resolved them. This will illustrate your problem-solving capabilities, which are crucial for a Field Service Engineer.

✨Familiarise Yourself with STERIS Products

Research STERIS and its product lines before the interview. Understanding their offerings and how they contribute to healthcare will allow you to engage more meaningfully in discussions and show your genuine interest in the company.

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