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- Tasks: Provide technical support for software products and troubleshoot issues for customers.
- Company: Join STERIS, a global leader in healthcare innovation.
- Benefits: Competitive salary, flexible work options, and opportunities for growth.
- Why this job: Make a real difference in patient care while developing your technical skills.
- Qualifications: 3-5 years in technical support and experience with MS SQL Server.
- Other info: Dynamic team environment with potential for travel and career advancement.
The predicted salary is between 30000 - 42000 £ per year.
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At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
HOW YOU WILL MAKE A DIFFERENCE
At STERIS we are a leading global provider of products and services that support patient care with an emphasis on infection prevention. Our mission is to help our customers create a healthier and safer world. Working at STERIS, you GROW, LEARN and MAKE A DIFFERENCE.
We are currently recruiting for a Customer Technical Support Specialist. This is an excellent opportunity to join us at in a technical customer service role in a division that drives the business forwards through innovation.
WHAT YOU WILL DO
The Customer Technical Support Specialist provides broad technical support for STERIS Infection Prevention Technologies software products.
This position provides direct front-line user support for IPT software products. Analytical and problem-solving skills are required to troubleshoot problems related to the software, including internal software issues and external factors such as printers, networking, and configurations of servers and databases. Such work often involves providing consultation and advice to Customer IT staff in performing root cause analysis of issues impacting the software. The position provides implementation support and remote installation and upgrading of STERIS software. Additional responsibilities include handling Customer requests such as bulk data updates, writing and delivering custom queries and reports, and assisting software development staff in testing new versions of the software. Consults with and makes recommendations to customers on selection of hardware and software products to address their requirements.
Duties
Actual percentages of time may vary based on assignments within the team. Some team members will focus primarily on implementation support, others on existing Customer support (upgrades and Customer projects), and others on direct front-line support.
Direct front-line technical support (45%)
- Acts as a first point of contact, providing remote technical and application support for software product end users
- Participates in 24/7 technical support coverage on rotational basis
- Designs simple to moderate-complexity custom reports/queries using proprietary software and MS SQL Server
- Performs bulk data updates as needed for Customers
- Troubleshoots issues, identifies root causes, and provides solutions
- Helps customer IT staff identify and solve problems related to workstation and server hardware or software affecting software performance
- Assists Customers in understanding functionality of software
- Documents activity, issues, and resolutions for Customer support issue
Duties cont\’d
Implementation and upgrade support (45%)
- Provides technical expertise for implementation and upgrade calls with Customers
- Assists and advises Customers with server and workstation set-up
- Loads data into Customer servers
- Validates workstation set-up prior to implementation visits
- Remotely install and configure STERIS software and interfaces on customer servers
- Coordinates technical activities and tasks with Customer IT counterparts
- Document activity and interactions with customer implementations and upgrades
- Occasional regional and national travel may be required in order to support implementation at STERIS or customer sites
Testing and documentation (10%)
- Assists in testing new proprietary software
- Identifies areas of software, implementation, installation, or maintenance requiring improved documentation
- Writes, reviews, and publishes documentation to support software
Required Experience
- 3-5 years of experience working in technical support of computers, networks, applications, etc.
- Experience with MS SQL Server
- Experience with the configuration of personal and laptop computers, printers, and various other hardware and software required
- The ability to diagnose hardware repairs on computers and equipment
Skills
- Must possess good interpersonal skills and the ability to communicate effectively and professionally with Customers in English.
- Must exhibit strong problem-solving and analytical skills to understand complex problems and situations
- Must demonstrate attention to detail and responsibility in performing tasks
- Physical location that is able to access high-speed internet (cable modem)
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit www.steris.com .
STERIS strives to be an Equal Opportunity Employer.
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Customer Technical Support Specialist I employer: STERIS Canada Corporation
Contact Detail:
STERIS Canada Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Technical Support Specialist I
✨Tip Number 1
Get to know the company inside out! Research STERIS and their mission to create a healthier world. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Brush up on your knowledge of MS SQL Server and troubleshooting techniques. Being able to demonstrate your problem-solving abilities during interviews can really set you apart from the competition.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and even give you tips on how to ace the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the STERIS team.
We think you need these skills to ace Customer Technical Support Specialist I
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Technical Support Specialist role. Highlight your relevant experience in technical support and any specific skills that match the job description, like your knowledge of MS SQL Server.
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled complex technical issues in the past. We love seeing candidates who can demonstrate their analytical skills and ability to troubleshoot effectively.
Be Professional Yet Personable: When writing your cover letter, strike a balance between professionalism and a friendly tone. Remember, this role involves direct customer interaction, so showing your interpersonal skills is key!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at STERIS Canada Corporation
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around MS SQL Server and common software troubleshooting techniques. Be ready to discuss specific examples of how you've solved technical issues in the past.
✨Showcase Your Problem-Solving Skills
Prepare to demonstrate your analytical skills by discussing complex problems you've tackled. Think of scenarios where you identified root causes and provided effective solutions, as this role heavily relies on those abilities.
✨Communicate Clearly and Professionally
Since you'll be interacting with customers, practice articulating your thoughts clearly and professionally. Role-play common customer interactions to ensure you're comfortable explaining technical concepts in an easy-to-understand manner.
✨Understand the Company’s Mission
Familiarise yourself with STERIS's mission to create a healthier and safer world. Be prepared to discuss how your values align with theirs and how you can contribute to their goals in the Customer Technical Support Specialist role.
