Service Driver Team Lead in Rainham

About Us: Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one’s identity. Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.

Position Purpose: Represents the overall interests of the company in a specific business market area and assists the Supervisor Customer Service in the planning, administration, monitoring and optimizing the operational performance of the branch. Embraces the values of the Company. This role will be required to provide out of hours on call duties, on a rota basis as required.

Key Job Activities:

• Ensures that daily work schedules for SD’s are prepared and distributed.
• Spends time in the field with the Service Drivers and implements roadside coaching development and security checks, two truck days per week.
• Ensures that Health & Safety standards are maintained and adhered to according to Shred-it policies and statutory requirements.
• Assists the Supervisor Customer Service in opening and closing of branch on a daily basis and ensures that support for the Service Drivers is provided.
• Helps resolve service problems as directed.
• Assists the Supervisor Customer Service in monthly meetings with Service Drivers and publishes the minutes.
• Assists the Supervisor Customer Service in customer data entry for new service orders on company SAP data system.
• Responsible for accurate and timely data entry on the company SAP system, processing paperwork to include but not limited to entry of manual services orders, mass service order printing and dissemination to Service Drivers, customer service queries i.e., next service date etc., routing of new clients into system as directed by the Supervisor Customer Service.
• Assists in Fleet Maintenance of all vehicles of the Branch, as directed.
• Implements truck inspections and security check process.

Education:

• Required Education: in GCSE
• Experience (North America & LATAM): IOSH Managing Safety Educated to GCSE level or equivalent Certificate of Professional Competence is an advantage
• Experience (EMEAA): Good time management skills Good interpersonal skills Computer literate, proficiency of SAP data system Mechanical aptitude Positive attitude People orientated – believes people make the difference Good work ethic Flexible Proactive Self‑motivated Results oriented – motivated by success Focused on career progression Committed to personal development and continuing education Management or supervisory aptitude Understanding of Routing Principles Customer Service Orientation Some Fleet Maintenance Knowledge of Health & Safety guidelines

Certifications and/or Licenses:

• Category C+ E / Class II licence Certificate of Professional Competence is an advantage

Benefits: Stericycle offers you:

• Contributory Pension Scheme
• Life Insurance
• Cycle to Work Scheme
• Access to SteriCares, our employee support fund
• Stericycle University – Our online library of self-development & learning
• Annual performance related pay review.
• Referral Scheme (Earn by introducing people in your network to the Stericycle family)
• Flu voucher
• Eye Test voucher
• And more…

Our Promise: Stericycle is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws.