National Account Administrator in Manchester

Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one’s identity. Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.

Position Purpose: The National Account Administrator (NAA) ensures effective and timely management of National administration which drives revenue growth and customer profitability. The NAA coordinates launches of new clients and supports with the development of National Account opportunities within the existing client base through professional management and coordination of internal and external processes. The NAA plays a crucial role with the implementation of price increases, fee programs & other business initiatives and works directly with customers, via electronic communication, by phone or in-person as required.

Key Job Activities:

• Acts upon the direction from their line manager with core duties relating to the management of National Accounts.
• Direct communication with customers aiming to resolve commercial enquiries to reach a resolution of all stakeholders.
• Support with price and service-related reporting for key National Customers.
• Work closely with Customer Services, Credit Control & Master Data teams to ensure customer requests are fulfilled.
• Contract mobilisation coordination with internal departments.
• Coordinate the decommission of a lost account.
• Manage programmatic, large-scale One Time Service projects, for both new and existing clients, where required.
• Track and coordinate with colleagues, the implementation of annual Price Increases for National customers.
• Planning & preparing presentations and proposals for the National Account Team.
• Maintain contract information and data in SFDC.
• Update and maintain BES Drive to ensure accurate service detail and pricing.

Education:

• Required Education: High School or equivalent.
• Preferred Education: Associate's or equivalent.

Experience (EMEAA):

• Required Years of Experience: 0 - 1 year.
• Preferred Experience: Good knowledge & understanding.
• Driver’s Licence.
• University/college education or similar relevant sales experience preferred.
• Strong computer literacy, including but not limited to, Microsoft Office suite.
• Proficient in the use & understanding of CRM systems, Salesforce, preferred.
• Excellent time management, self-discipline & organisational skills.
• Energetic, highly motivated & results oriented with a constant positive attitude – motivated by success.
• A strong negotiator with exceptional listening skills, with the ability to understand, interpret and match the circumstances to a desirable outcome suitable to all parties.
• Experience of operating within a competitive, high-pressure environment, preferably as part of a target driven team.
• Ability to be able to operate under pressure in a high-volume environment, both individually and as part of a team.
• Must be qualified to work in the UK and have a clean criminal records check.

Certifications and/or Licenses:

Stericycle offers you:

• Contributory Pension Scheme.
• Life Insurance.
• Cycle to Work Scheme.
• Access to SteriCares, our employee support fund.
• Stericycle University – Our online library of self-development & learning.
• Annual performance related pay review.
• Referral Scheme (Earn by introducing people in your network to the Stericycle family).

This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws.