Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Train and develop customer service teams, creating engaging training materials and programmes.
- Company: Join a dynamic company focused on enhancing customer experience and teamwork.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Inclusive workplace with a commitment to employee development and satisfaction.
- Why this job: Make a real difference in customer service while developing your training skills.
- Qualifications: 3 years of training experience and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Working as an integral member of the Customer Experience department, the role holder will be responsible for all aspects of the training and development needs of individuals and teams, onboarding new team members, the creation, preparation and delivery of training materials (presentations and supporting documents) and undertaking feedback surveys to assess the effectiveness of delivery. Working collaboratively with the department lead and Team Managers to understand and continually develop the specific training requirements.
Key Job Activities
- Delivery of company Induction program to all new team members joining the customer experience teams.
- Create training programmes for new and existing employees.
- Maintain up to date training documents, keeping relevant with process changes and in line with company branding.
- Review current customer service processes and collaborate with management to decide how existing processes could be improved.
- Onboarding new team members.
- Oversee the successful running of a ‘grad bay’ throughout an inductees first 3 months in the department, then ensure a smooth handover to their relevant Line Manager.
- Create proof of learning exercises to gauge the effectiveness of programs, measuring outcomes and any necessary remediation.
- Conduct role-playing activities to develop interpersonal skills (e.g., negotiation, teamwork and conflict management).
- Collaborate with management to discuss and implement various training methods and matrixes.
- Assessing staff and department performance to identify skill/knowledge gaps.
- Maintain records of professional competence for all team members.
- Demonstrate a keen sense of customer satisfaction for internal stakeholders.
- Organise and conduct refresher training when needed.
- Strive to improve the companies’ level of customer service in line with service delivery agreements and KPIs.
- Collaborating with Subject Matter Experts.
Experience (EMEAA)
- Minimum 3 years’ experience in a Trainer role.
- Salesforce experience would be preferable.
- Excellent interpersonal and communication skills.
- Excellent verbal and written communication skills.
- Knowledge and experience of various teaching methods and approaches.
- Experience creating content that fits the need of a diverse audience.
- Demonstrate effective time management with the ability to prioritise, plan and organise effectively.
- Have a customer focused commercial awareness.
- Ability to work deliver programs within agreed timeframes.
Customer Service Trainer in Manchester employer: Stericycle
Contact Detail:
Stericycle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Trainer in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees in the Customer Experience department on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to training and development. Think about how you would create engaging training programmes and be ready to share examples of your past successes.
✨Tip Number 3
Show off your skills during the interview! If you have experience with role-playing activities or creating training content, bring it up. Demonstrating your knowledge of various teaching methods can really set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Service Trainer in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience as a trainer. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Skills: Don’t just list your qualifications; give us examples of how you've successfully delivered training programmes or improved customer service processes in the past. We love seeing real-life applications!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and structure your thoughts logically. This reflects the communication skills we value in our team.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Stericycle
✨Know Your Training Methods
Familiarise yourself with various teaching methods and approaches. Be ready to discuss how you've used these in past roles, especially in training new team members. This shows you understand the diverse needs of learners.
✨Showcase Your Communication Skills
As a Customer Service Trainer, excellent communication is key. Prepare examples of how you've effectively communicated complex information in an engaging way. Practise articulating your thoughts clearly during the interview.
✨Demonstrate Customer Focus
Highlight your customer-focused mindset. Share specific instances where you've improved customer service or training processes based on feedback. This will show that you prioritise customer satisfaction in your training approach.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing activities during the interview. Practise common scenarios related to customer service training, such as conflict management or teamwork exercises. This will help you demonstrate your interpersonal skills in real-time.