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For Companies At a Glance
- Tasks: Support customers via phone and email, resolving queries and issues.
- Company: Leading compliance solutions provider based in Manchester.
- Benefits: Contributory pension scheme, life insurance, and professional development opportunities.
- Why this job: Join a dynamic team and make a difference in customer satisfaction.
- Qualifications: Strong problem-solving skills and excellent communication abilities required.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
A leading compliance solutions provider in Manchester seeks a motivated Customer Service Representative to support and manage customer interactions via phone and email. Ideal candidates will possess strong problem-solving skills, excellent communication abilities, and a high school diploma or equivalent.
Responsibilities include:
- Handling customer queries
- Resolving issues related to pricing and invoices
- Maintaining detailed records in the CRM system
The company offers a contributory pension scheme, life insurance, and opportunities for professional development.
Customer Care Executive - Resolution‑Oriented Support in Manchester employer: Stericycle
Contact Detail:
Stericycle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Executive - Resolution‑Oriented Support in Manchester
✨Tip Number 1
Make sure you know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Think of common customer issues and how you would resolve them. Being able to demonstrate your resolution-oriented mindset during interviews can really set you apart.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you prepare for interviews and connect with potential employers. Plus, it’s a great way to stay updated on new opportunities!
We think you need these skills to ace Customer Care Executive - Resolution‑Oriented Support in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role is all about managing customer interactions, make sure your application highlights your communication abilities. Use clear and concise language to demonstrate how you can effectively convey information.
Problem-Solving is Key: We’re looking for someone who can tackle issues head-on. In your application, share examples of how you've resolved customer queries or handled tricky situations in the past. This will show us you’ve got the right mindset for the job.
Be Detail-Oriented: As you'll be maintaining records in our CRM system, it’s important to showcase your attention to detail. Mention any experience you have with data entry or record-keeping to reassure us that you can handle this responsibility.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Stericycle
✨Know Your Customer Care Basics
Before the interview, brush up on the fundamentals of customer service. Understand common issues customers face, especially regarding pricing and invoices, as this will help you demonstrate your problem-solving skills effectively.
✨Show Off Your Communication Skills
Practice articulating your thoughts clearly and concisely. During the interview, be ready to showcase your excellent communication abilities by providing examples of how you've successfully handled customer interactions in the past.
✨Familiarise Yourself with CRM Systems
Since maintaining detailed records in a CRM system is part of the role, it’s beneficial to familiarise yourself with popular CRM tools. Mention any experience you have with these systems during the interview to highlight your readiness for the job.
✨Express Your Motivation for Professional Development
The company values growth, so be prepared to discuss your career aspirations and how you plan to develop professionally. This shows that you're not just looking for a job, but are genuinely interested in contributing to the company's success.
