Inside Account Executive RWCS in Leeds

Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one’s identity. Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.

Position Purpose: The Inside Account Executive (IAE) will be responsible for driving increase in sales revenues by the identification of revenue growth opportunities and revenue risks within assigned independent customers to achieve set targets. Targeting primarily with the growth, renewal and retention of the revenue by managing the ongoing relationships and liaising between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. The IAE will work closely with our field-based Account Managers and is expected to support on managing sales enquiries from several ‘independent’ customer accounts whilst driving activity on growth and retention strategies for every prospect to boost top‑line revenue growth, customer acquisition levels and profitability.

Key Job Activities:

• Manage existing client relationships within the independent’s portfolio by making and taking client communications, either by phone or email, and using the sales process and defined pricing and policies of Stericycle EMEA, to maximise growth potential and reduce revenue losses in the assigned customer base in line with company expectations.
• Work closely with immediate local and inside sales colleagues, sales and marketing leadership teams, as well as regional Operations, Client Services, IT, and other team members to enhance the service offering available to the independent’s portfolio of customers.
• Use SFDC and other company defined IT systems to effectively manage pipelines, report activity, track sales, send contracts to clients, book appointments and communicate both internally and externally in a professional manner.
• Attend internal meetings and trainings fully prepared with relevant current data on market opportunities, promoting a positive and professional sales attitude in the office and on calls to ensure the high standards required by Stericycle for customer service, security, and environmental consciousness are maintained.
• Follow the Stericycle policies for team members, especially but not limited to the Commercial DOA, Pricing book, SFDC policies, Tender and bidding processes and standard codes of Ethics and Health and Safety that ensure Stericycle is a great place to work for all team members.
• Carry out market research and maintain knowledgeable about the clinical waste market in the defined territory, including awareness of competitor activity and new legislation, sharing with your team members and sales leadership teams as appropriate.
• Investigate, analyse, and resolve customer satisfaction complaints and service issues from assigned accounts and manage the cancellation applications and log in accordance with company processes and policies.

Education: Experience (EMEAA): Ability to demonstrate the use of basic sales skills especially but not limited to listening, questioning, summarising, providing, negotiating, closing and handling customers concerns. Industry relevant sales experience is not essential. Demonstrable track record of driving sales growth, retention or territory management role. Skilled in building and leveraging relationships over the phone. Understands and uses good account management, communication, problem solving, negotiation and interpersonal skills. Demonstrates the ability to work in a matrix environment working closely with Sales colleagues in internal, and regional teams as well as operations, marketing, sales operations, finance, bid team and safety and compliance to achieve the business’s goals. Able to understand Sales related IT systems (Salesforce.com) and use them effectively to manage pipelines and sales activity. Experience of operating within a competitive, high-pressure environment, preferably as part of a target driven team. Energetic, highly motivated & results oriented with a constant positive attitude – motivated by success. Must be qualified to work in the UK and have a clean criminal records check. Strong computer literacy, inc but not limited to, Microsoft Office suite. Excellent time management, self-discipline & organisational skills.

Certifications and/or Licenses:

Stericycle offers you: Contributory Pension Scheme, Life Insurance, Cycle to Work Scheme, Access to SteriCares, our employee support fund, Stericycle University – Our online library of self-development & learning, Annual performance related pay review, Referral Scheme (Earn by introducing people in your network to the Stericycle family).

This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws.