Are you passionate about people and delivering exceptional customer experiences? Are you looking to build your career within a company recognised for its inclusivity, sustainability, and strong values? At Sopra Steria, were looking for Resolution Case Handlers to join a successful team responsible for delivering a first-class customer experience to help make NS&I the UKs most trusted savings provider.
If you enjoy helping people, solving problems, and working in a fast-paced environment, this role could be the ideal next step in your career. As a Resolution Case Handler in this permanent role, you will be joining a team where wellbeing, respect, and personal growth are genuinely valued. Career development is encouraged, with a clear pathway to grow within Sopra Steria. Taking ownership of a daily caseload and delivering timely and compliant outcomes in a regulated environment. What you need to know:
- This is a permanent role, based at our Durham or Blackpool hubs.
- The service operates Monday to Friday, from 8am to 6pm No weekend working! Flexible rotating shift pattern.
- You need to be available for an initial 6-week training programme (Monday to Friday, 9:00am5:00pm), which will blend classroom learning with job shadowing, so you feel fully supported.
- Following training, you will flip to a hybrid working pattern. We recognise that work life balance is important so you will be required to work 1-2 days in the office each week and the rest from home. What youll be doing:
- With ongoing training and support, you will quickly find yourself managing cases from receipt through to resolution. You will make a meaningful difference by helping to resolve issues that can significantly affect customers, ensuring they are treated fairly and their concerns are heard.
- Conduct thorough and impartial investigations, reviewing all relevant evidence to establish facts and determine fair customer outcomes.
- Assess complaints against applicable regulations, policies, procedures, and customer commitments to ensure decisions ...
Resolution Case Handler in Blackpool employer: Steria Recruitment
NHS Shared Business Services (NHSSBS) is an exceptional employer dedicated to supporting the NHS through innovative Digital & IT procurement. With a strong focus on employee growth, we foster a collaborative work culture that values impact and excellence, providing opportunities for professional development in a meaningful sector. Located at the heart of healthcare transformation, our team enjoys unique advantages such as flexible working arrangements and a commitment to work-life balance.
