At a Glance
- Tasks: Analyse candidate behaviour and marketplace performance to drive insights and growth.
- Company: Join Totaljobs, a leading online job board in the UK, part of The Stepstone Group.
- Benefits: Enjoy 29 days holiday, private healthcare, hybrid working, and a dog-friendly office.
- Other info: Diversity and inclusion are at our core; we welcome applicants from all backgrounds.
- Why this job: Make a measurable impact in a fast-paced digital environment while collaborating across teams.
- Qualifications: Experience in B2C environments with strong analytical and problem-solving skills.
The predicted salary is between 40500 - 49500 £ per year.
Totaljobs is a leading online job board in the UK dedicated to connecting job seekers with their ideal employment opportunities. As a major player in the UK’s job market, we had a key role in facilitating millions of job placements across various sectors and industries. We are proud to be part of The Stepstone Group, a global expert in job-tech platforms.
As an E-Commerce Performance Specialist, you'll help us understand and improve the experience of job seekers across the UK business. Working at the intersection of Product, Marketing, Commercial, Pricing and Analytics, you'll analyse candidate behaviour, marketplace performance and consumer trends to uncover insights that support growth and improve marketplace health. As an individual contributor, you will report to the Head of Market Performance.
This is an excellent opportunity for someone who enjoys combining analytical thinking with commercial understanding and wants to make a measurable impact in a fast-moving digital business.
What you'll do:
- Monitor Marketplace Performance: Track key marketplace KPIs across candidate engagement, application activity, traffic, conversion and customer outcomes.
- Analyse Candidate Behaviour: Use marketplace and consumer data to identify patterns, trends and opportunities to improve candidate engagement.
- Generate Insights & Recommendations: Translate data into clear recommendations that support marketplace optimisation and sustainable growth.
- Create Performance Reporting: Build regular reports and dashboards that provide visibility into marketplace performance and key trends.
- Collaborate Across Functions: Work closely with Product, Marketing, Commercial, Pricing and Analytics teams to better understand marketplace dynamics.
- Support Candidate Growth Initiatives: Contribute insights that help improve candidate acquisition, engagement and retention across our platforms.
- Conduct Market & Competitor Analysis: Monitor external trends, competitor activity and consumer behaviour to identify new opportunities.
- Communicate Performance Drivers: Help stakeholders understand what's driving marketplace performance and measure the impact of improvement initiatives.
What you'll bring:
- B2C or Marketplace Experience: Experience working in Ecommerce, Consumer Technology, Digital Subscriptions, Online Platforms, Marketplaces or similar B2C environments.
- Strong Analytical Skills: Ability to interpret complex datasets and uncover meaningful business insights.
- Consumer Behaviour Understanding: Experience analysing customer, candidate or user engagement data.
- Performance Measurement Experience: Familiarity with metrics such as traffic, conversion, acquisition, retention, engagement or marketplace health.
- Commercial Mindset: Ability to connect data insights with commercial outcomes and growth opportunities.
- Stakeholder Collaboration: Experience working effectively with cross-functional teams and business stakeholders.
- Structured Problem Solving: A proactive approach to identifying opportunities and solving business challenges.
Nice to have:
- Marketplace Expertise: Experience working in marketplaces, job platforms, classifieds or other two-sided digital businesses.
- Growth & Optimisation Exposure: Familiarity with experimentation, conversion optimisation or growth initiatives.
- Customer Lifecycle Knowledge: Understanding of acquisition, engagement, retention and customer value metrics.
- Advanced Analytics Tools: Experience using BI tools, AI-powered analytics solutions or data visualisation platforms.
- Marketplace Economics Understanding: Exposure to supply-demand dynamics, liquidity metrics or user engagement analysis.
We’re a community here that cares as much about your life outside work as how you feel when you’re with us. Because your job shouldn’t take over your life, it should enrich it. Here are some of the benefits we offer:
- 29 days holiday allowance + bank holidays
- Private medical and dental healthcare
- Matching pension contribution of 4 or 5% (after 3 years of service up to 10%)
- 24/7 Employee Assistance Programme
- Life Assurance Cover
- Cycle to work scheme
- Hybrid working model (3 days working from the office) and you can bring your dog to the office on Mondays and Fridays!
Our commitment: Equal opportunities are important to us. We believe that diversity and inclusion at The Stepstone Group are critical to our success as a global company, so we want to recruit, develop, and keep the best talent. We encourage applications from everyone, regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic.
As a global business we further our DEI and sustainability progress by working with national and international bodies and are proud to have been recognised for our work - both locally and internationally.
E-Commerce Performance Specialist in London employer: StepStone Group
StepStone Group is an exceptional employer that fosters a collaborative and innovative work culture, particularly for the Hybrid Workday Tech Lead role. With a strong focus on employee growth and development, we offer comprehensive training opportunities and support for career advancement, all while enjoying the flexibility of hybrid working arrangements. Our commitment to stability and alignment with company goals ensures that you will be part of a dynamic team dedicated to delivering impactful technical solutions.
StudySmarter Expert Advice🤫
We think this is how you could land E-Commerce Performance Specialist in London
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like StepStone Group are looking for when hiring for a E-Commerce Performance Specialist.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to StepStone Group for the E-Commerce Performance Specialist, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at StepStone Group as a E-Commerce Performance Specialist, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out StepStone Group’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a E-Commerce Performance Specialist.
We think you need these skills to ace E-Commerce Performance Specialist in London
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at StepStone Group, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with StepStone Group's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at StepStone Group. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at StepStone Group
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that StepStone Group uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at StepStone Group. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
