At a Glance
- Tasks: Provide tech support and resolve issues for PCs, laptops, and more.
- Company: Join a global leader in private markets with a focus on innovation.
- Benefits: Enjoy a hybrid work model, competitive salary, and growth opportunities.
- Other info: Be part of a diverse community that values your voice and development.
- Why this job: Make a real impact by enhancing user experiences through tech solutions.
- Qualifications: 1-3 years of tech support experience and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are global private markets specialists delivering tailored investment solutions, advisory services, and impactful, data driven insights to the world’s investors. Leveraging the power of our platform and our peerless intelligence across sectors, strategies, and geographies, we help identify the advantages and the answers our clients need to succeed.
Information Technology at StepStone works internally to provide infrastructure for automation. IT implements the governance for the use of network and operating systems, and it assists the operational units by providing them the functionality they need. IT also provides Desktop Support to StepStone’s users. Desktop Support provides centralized information and support management service to handle technology queries.
Key Responsibilities:- Act as an initial point of contact for technical support requests by phone, email, and in person
- Act as local IT point of contact for local office based issues
- Perform triage, resolve incidents and respond to queries on PC's, laptops, printers, mobile devices, and email and business applications
- Contribute technical content and solutions, and maintain departmental procedures in the Knowledge Base
- Understanding of basic networking and system administration
- Contribute to IT projects
- Resolve technical issues, identify and document persistent problems
- Ensure a positive user experience through timely and professional service
- Working knowledge of Windows 10, Office 365, Active Directory, Exchange, Windows Server and Azure Active Directory
- PC hardware and software support
- Ticketing and incident documentation
- Managing Projects End to End
- Testing and Evaluating new Technologies
- Strong customer service and communication skills
- Ability to communicate technical details to non-technical users
- Ability to prioritize work load effectively
- Able to work independently with minimal supervision
- Good troubleshooting skills and willingness to seek out existing issues
- Experience with ServiceNow a plus
- Knowledge of Crestron Audio Visual equipment a plus
- 1-3 years of technical support experience, desktop or helpdesk support preferred
- 4 year college degree
- ITIL Framework exposure a plus
At StepStone, we believe that our people are our most important asset and crucial to our success. We are an Equal Opportunity Employer that strives to create an environment that empowers our employees and allows them to be heard, regardless of title or tenure. Our organizational community features multiple Employment Resource Groups as well as mentorship programs to enhance the employee experience for all.
As an Equal Opportunity Employer, StepStone does not discriminate on the basis of race, creed, color, religion, sex, national origin, citizenship status, age, disability, marital status, sexual orientation, gender identity, gender expression, genetic information or any other characteristic protected by law. Candidates must be at least 18 years old to apply.
Analyst – Desktop Support in London employer: StepStone Group
StepStone is an exceptional employer that prioritises the growth and well-being of its employees, offering a collaborative work culture where every voice is valued. With a strong focus on professional development through mentorship programmes and Employment Resource Groups, employees are empowered to thrive in their roles. Located in a dynamic environment, the Analyst – Desktop Support position provides a unique opportunity to contribute to impactful IT solutions while enjoying a supportive atmosphere that fosters innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Analyst – Desktop Support in London
✨Tip Number 1
Network, network, network! Reach out to people in the industry, attend events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching common technical support scenarios. Brush up on your troubleshooting skills and be ready to demonstrate how you’d handle real-life issues. Practice makes perfect!
✨Tip Number 3
Showcase your customer service skills during interviews. Remember, it’s not just about solving tech problems; it’s about ensuring a positive user experience. Be ready to share examples of how you've gone above and beyond for users.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Analyst – Desktop Support in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Analyst – Desktop Support role. Highlight your technical support experience and any relevant projects you've worked on. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT and how your customer service skills can enhance user experience at StepStone. Keep it friendly and professional, just like us!
Showcase Your Technical Skills:Don’t forget to mention your knowledge of Windows 10, Office 365, and any other relevant technologies. If you’ve got experience with ServiceNow or Crestron Audio Visual equipment, make sure to include that too. We love seeing candidates who are tech-savvy!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our amazing team at StepStone!
How to prepare for a job interview at StepStone Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10, Office 365, and other relevant software. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had.
✨Show Off Your Customer Service Skills
Since this role involves a lot of user interaction, prepare examples that showcase your strong customer service abilities. Think about times when you resolved a technical issue for someone and how you communicated the solution clearly.
✨Practice Problem-Solving Scenarios
Anticipate some common technical issues you might face in the role and practice explaining how you would resolve them. This will demonstrate your troubleshooting skills and ability to think on your feet during the interview.
✨Familiarise Yourself with the Company Culture
Research StepStone’s values and community initiatives. Being able to discuss how you align with their mission and how you can contribute to their positive user experience will set you apart from other candidates.
