At a Glance
- Tasks: Provide tech support for PCs, laptops, and mobile devices while ensuring a great user experience.
- Company: Join a global leader in private markets with a focus on innovation and collaboration.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Join a diverse team that values your voice and offers mentorship programs.
- Why this job: Be the go-to tech guru and make a real difference in users' daily experiences.
- Qualifications: 1-3 years of tech support experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are global private markets specialists delivering tailored investment solutions, advisory services, and impactful, data driven insights to the world’s investors. Leveraging the power of our platform and our peerless intelligence across sectors, strategies, and geographies, we help identify the advantages and the answers our clients need to succeed.
Information Technology at StepStone works internally to provide infrastructure for automation. IT implements the governance for the use of network and operating systems, and it assists the operational units by providing them the functionality they need. IT also provides Desktop Support to StepStone’s users. Desktop Support provides centralized information and support management service to handle technology queries.
Responsibilities
- Act as an initial point of contact for technical support requests by phone, email, and in person
- Act as local IT point of contact for local office based issues
- Perform triage, resolve incidents and respond to queries on PCs, laptops, printers, mobile devices, and email and business applications
- Contribute technical content and solutions, and maintain departmental procedures in the Knowledge Base
- Understanding of basic networking and system administration
- Contribute to IT projects
- Resolve technical issues, identify and document persistent problems
- Ensure a positive user experience through timely and professional service
Core Competencies
- Working knowledge of Windows 10, Office 365, Active Directory, Exchange, Windows Server and Azure Active Directory
- PC hardware and software support
- Ticketing and incident documentation
- Managing Projects End to End
- Testing and Evaluating new Technologies
Requirements
- Strong customer service and communication skills
- Ability to communicate technical details to non-technical users
- Ability to prioritize work load effectively
- Able to work independently with minimal supervision
- Good troubleshooting skills and willingness to seek out existing issues
- Experience with ServiceNow a plus
- Knowledge of Crestron Audio Visual equipment a plus
Qualifications
- 1-3 years of technical support experience, desktop or helpdesk support preferred
- 4 year college degree
- ITIL Framework exposure a plus
At StepStone, we believe that our people are our most important asset and crucial to our success. We are an Equal Opportunity Employer that strives to create an environment that empowers our employees and allows them to be heard, regardless of title or tenure. Our organizational community features multiple Employment Resource Groups as well as mentorship programs to enhance the employee experience for all. As an Equal Opportunity Employer, StepStone does not discriminate on the basis of race, creed, color, religion, sex, national origin, citizenship status, age, disability, marital status, sexual orientation, gender identity, gender expression, genetic information or any other characteristic protected by law. Candidates must be at least 18 years old to apply.
Analyst - Desktop Support employer: StepStone Group
StepStone is an exceptional employer that prioritises the growth and well-being of its employees, offering a collaborative work culture where every voice is valued. With a strong focus on professional development through mentorship programmes and Employment Resource Groups, employees in the Analyst - Desktop Support role can expect to thrive in a supportive environment while contributing to impactful technology solutions. Located in a dynamic setting, StepStone provides a unique opportunity to engage with cutting-edge technology and a diverse team dedicated to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Analyst - Desktop Support
✨Tip Number 1
Network like a pro! Reach out to current employees at StepStone on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss Windows 10, Office 365, and any other relevant tech. We want to see that you can handle those tricky questions with ease!
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples where you've resolved tech issues or improved processes. We love candidates who can think on their feet and provide great user experiences!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at StepStone.
We think you need these skills to ace Analyst - Desktop Support
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your technical support experience and customer service skills. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant projects or technologies you've worked with!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the Analyst - Desktop Support position at StepStone. Share specific examples of how you've resolved technical issues in the past and how you can contribute to our team.
Show Off Your Communication Skills:Since you'll be dealing with non-technical users, it's crucial to demonstrate your ability to communicate complex ideas simply. In your application, give examples of how you've successfully explained technical details to those who might not be tech-savvy.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at StepStone Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10, Office 365, and other relevant software. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had.
✨Show Off Your Customer Service Skills
Since this role involves a lot of user interaction, be prepared to share examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved issues and left users satisfied.
✨Practice Your Communication
You’ll need to explain technical details to non-technical users, so practice simplifying complex concepts. Consider doing mock interviews with friends or family to get comfortable with this.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you approach troubleshooting. Prepare a few examples of technical issues you've resolved, focusing on your thought process and the steps you took to find a solution.
