Physiotherapy Assistant

We know that exceptional care begins with exceptional people. That's why we've built a specialist interdisciplinary team, who bring not only skill and experience, but real compassion to every interaction. We employ 180+ team members in both clinical positions and in business support roles and we are proud of the culture we have established where all team members share our philosophy, values and dedication to delivering excellent client care. Our team is united by a common purpose, dedicated to continually learning from one another, and committed to giving their utmost for those we support. We invest and nurture the development of our team, and through training, shared learning, and research, we give them the tools to grow, stay inspired, and remain at the forefront of their area of work.

As a nationally recognised, multi-award-winning residential centre for neurological and complex trauma rehabilitation, we welcome individuals aged 16 and over from across the UK and beyond. Our work sets benchmarks in clinical excellence, innovation, and research in neurorehabilitation.

Main duties of the job

A Physiotherapy Assistant at STEPS will be supporting the Therapies team to deliver high quality, client-centred care. The role isn't just about helping individuals regain mobility and improving physical function; it is enhancing overall wellbeing by assisting with treatment sessions, preparing equipment, and providing encouragement throughout the rehabilitation process. Working as part of a collaborative clinical team, you will be ensuring that clients receive safe, effective, and compassionate support tailored to their needs.

About us

At STEPS Rehabilitation, our mission is to enable individuals to reach their fullest potential following catastrophic injury or illness, through expert, compassionate, and cutting-edge rehabilitation. We deliver bespoke, evidence-based therapies, led by an exceptional interdisciplinary team, to achieve the highest standards of recovery and life quality. We build strong partnerships with clients, their families, and external professionals from the outset ensuring rehabilitation programmes, discharge planning, communication, and support are seamless from day one. We believe recovery is a truly collaborative journey, involving not only each individual but also their families and friends, who support their efforts every step of the way. We engage everyone as much as they wish in this process. By harnessing each person's unique drive and determination, alongside our clinical expertise, unwavering care, and a blend of cutting-edge technologies, traditional therapies, and comprehensive residential rehabilitation, we strive to achieve the best possible outcomes. We provide the tools and support individuals need to challenge themselves and push their recovery to its fullest potential, empowering them not only to recover but to thrive.

Job responsibilities

• To implement and monitor individual rehabilitation plans for our clients providing suitable feedback to members of the interdisciplinary team, in particular to the treating therapy team.
• To assist therapists in treating clients or to work independently with clients as needed.
• To explain therapy intervention in a motivating way under the guidance of the treating therapy team.
• To involve clients and carers in the development and delivery of goals within the care plan.
• To prepare clients for treatment, ensuring a safe environment.
• To maintain accurate and contemporaneous notes according to STEPS standards.
• To provide support and guidance to other members of the interdisciplinary team, including the Rehabilitation Assistants and student therapists.
• To support the running of therapy groups and classes under the direction of the therapy team.
• To contribute to service development initiatives and promote high quality care for clients at all times.
• To escalate issues as required following STEPS guidance and operating procedures.
• To support clients into the community and a variety of events, including driving the STEPS vehicles.
• To be compliant with the clinical governance requirements operating within STEPS procedures.
• To participate in clinical audits and research as and when directed by a supervising therapist as appropriate.
• To assist in carrying out procedures relating to the personal care and nutritional needs of clients and assist in dealing with emergencies as required.
• To carry out tasks required to maintain safety, cleanliness and tidiness of all therapy areas.
• To collect regular feedback from clients and take appropriate action.
• To participate in training and development activities that are relevant to the job role.
• To undertake duties and responsibilities as defined in the work plan.

Person Specification

• Rehabilitation or other relevant experience.
• Understanding of the role of Physiotherapy, Occupational Therapy and Speech and Language Therapy.
• IT experience including Microsoft Office packages.
• Experience of working within governance frameworks e.g. clinical systems / data management / complaints untoward incidents.
• Creative and innovative approach, inclusive and engaging approach to client care.
• Excellent problem solving skills.
• Excellent communicator both written and verbal / demonstrate excellent listening skills.
• Able to form key working relationships with colleagues, understand the dynamics of interdisciplinary working.
• Able to tolerate sustained physical effort for the majority of duties (e.g. moving and handling clients).
• Ability to demonstrate an awareness of equality and diversity obligations when delivering care and also towards colleagues.
• Experience of audit functions.
• Demonstrable experience and working knowledge of the Data Protection Act.

Supporting Information

Please tell us why you would like to join the STEPS team and any additional information that demonstrates to us the skills and qualities that you would bring to this role. This can include relevant skills, knowledge, experience, voluntary activities and training etc. If relevant to the post for which you are applying you should include details about research experience, publications or poster presentation and clinical audit.

Qualifications

• GCSE English grade C or above.
• Fluency in spoken English.
• NVQ II in a relevant and related subject or demonstrable equivalent experience / qualification.
• Full British driving licence.
• Eligibility to work in the UK.
• GCSE Maths grade C or above.
• A suitable/relatable degree e.g. in healthcare or rehabilitation.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Depending on experience, generous benefits package. Enhanced rates for unsociable hours.