At a Glance
- Tasks: Support customers in maintaining their accommodation and prepare for long-term housing.
- Company: Join Stepping Stone Projects, a values-driven organisation making a real impact.
- Benefits: Flexible part-time hours, supportive team environment, and meaningful work.
- Other info: Opportunity to work with diverse clients and develop effective relationships.
- Why this job: Make a difference in people's lives while gaining valuable experience.
- Qualifications: Good literacy and numeracy skills; experience in housing management or support roles.
The predicted salary is between 20000 - 25000 € per year.
18.75 hours per week (Wednesday afternoon – Friday) Permanent
A part-time role where your work truly matters. At Stepping Stone Projects, we support people to move on from homelessness and build stable, independent lives. We’re now looking for a Housing Management Officer to join our Wigan service—offering a flexible, part-time opportunity to make a meaningful difference.
About the role
You’ll deliver a proactive, site-based housing management service, supporting a small caseload of customers to successfully maintain their accommodation and prepare for move-on to longer-term housing. This is a varied role combining tenancy management, customer support, and property oversight—perfect for someone who enjoys both people-focused work and operational responsibility.
What you’ll be doing
- Supporting customers to meet the conditions of their tenancy or licence agreement and sustain their accommodation
- Monitoring rent accounts and helping customers maximise their income and manage payments
- Managing a small caseload with a personalised, supportive approach
- Identifying and addressing tenancy issues, including breaches and anti-social behaviour
- Carrying out sign-ups, tenancy checks, and property inspections
- Working with external partners (health, social care, local authorities) to support customer outcomes
- Maintaining accurate records and ensuring compliance with procedures
About you
You’ll be organised, approachable, and confident working with people from a wide range of backgrounds. You’re able to balance empathy with clear boundaries and a structured approach. We’d love to hear from you if you have:
- Good literacy and numeracy skills
- Experience in providing housing management, housing-related support, care and support, or housing advice in any of the following fields: housing management, supported housing, housing advice work, youth and community work or other work supporting homeless people
- Experience in frequently operating computerised administrative and office systems and software packages
- Ability to develop effective working relationships and rapport with clients and colleagues
- Ability to manage time effectively, prioritise work and meet deadlines
- Ability to act as an advocate and liaise with the relevant agencies including health, social care, police
A flexible part-time role that fits around other commitments. The opportunity to work for a values-driven organisation making a real impact. A supportive team environment where your contribution is valued.
Please note this role is subject to an enhanced DBS check as part of our safer recruitment process. Kindly note that applications submitted as CVs through Indeed will not be considered.
Housing Management Officer in Wigan employer: Stepping Stone Projects
At Stepping Stone Projects, we pride ourselves on being an exceptional employer dedicated to making a meaningful impact in the community. Our Wigan service offers a supportive and flexible work environment where you can thrive while helping individuals transition from homelessness to stable living. With a strong focus on employee growth and a values-driven culture, we ensure that your contributions are recognised and valued, making this part-time role not just a job, but a rewarding career path.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Management Officer in Wigan
✨Tip Number 1
Network like a pro! Reach out to people in the housing management field, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Stepping Stone Projects and understanding their mission. Be ready to discuss how your experience aligns with their values and how you can contribute to supporting customers in maintaining their accommodation.
✨Tip Number 3
Showcase your skills! Bring examples of how you've successfully managed caseloads or supported clients in previous roles. This will help demonstrate your ability to balance empathy with operational responsibility, which is key for the Housing Management Officer role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of our team at Stepping Stone Projects.
We think you need these skills to ace Housing Management Officer in Wigan
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Housing Management Officer role. We want to see how you can make a meaningful difference in supporting our customers!
Showcase Your People Skills:Since this role is all about working with people, don’t forget to emphasise your ability to build relationships and support clients from diverse backgrounds. We love seeing examples of empathy and effective communication in action!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This helps us understand your qualifications quickly!
Apply Through Our Website:Remember, we only consider applications submitted through our website, not via CVs on Indeed. So, head over to our site and submit your application there to ensure it gets the attention it deserves!
How to prepare for a job interview at Stepping Stone Projects
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Housing Management Officer. Familiarise yourself with tenancy management, customer support, and property oversight. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Empathy
Since this role involves working with people from diverse backgrounds, be prepared to discuss how you've demonstrated empathy in previous roles. Share specific examples where you've balanced compassion with professionalism, as this is crucial for supporting customers effectively.
✨Highlight Your Organisational Skills
The job requires managing a small caseload and keeping accurate records. Be ready to talk about your time management strategies and how you prioritise tasks. Mention any tools or systems you use to stay organised, as this will show you can handle the operational side of the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the challenges faced by the organisation, or how they measure success in this role. This not only shows your interest but also helps you determine if the company is the right fit for you.
