At a Glance
- Tasks: Ensure safety and security of accommodation services during night shifts.
- Company: Join Stepping Stone Projects, a values-driven organisation making a real difference.
- Benefits: Gain valuable experience while supporting vulnerable individuals in a meaningful role.
- Other info: Flexible night shifts with opportunities for personal growth and development.
- Why this job: Be the reassuring presence that helps residents rebuild their lives and achieve independence.
- Qualifications: Experience in supported housing or working with vulnerable people is preferred.
The predicted salary is between 12.6 - 15.4 £ per hour.
Orrell Road (Wigan) & Lord Street (Leigh)
40.25 hours per week (night shifts) between the hours of 9.30pm – 9.30am on a shift pattern basis
- Please Note - This role is based across our Orrell Road (Wigan) and Lord Street (Leigh) sites, with responsibility for supporting both locations throughout each shift.
Be the difference through the night.
As a Concierge Officer at Stepping Stone Projects, you’ll play a key role in keeping our temporary accommodation services safe, secure and well-managed during the night.
Working as part of a dedicated team, you’ll provide a visible presence within our schemes, respond to incidents and emergencies, and help create an environment where customers can focus on rebuilding their lives and moving towards independence.
About the role
Working overnight, you’ll be the reassuring presence that helps keep our accommodation services safe, calm and well-managed.
You’ll support residents with compassion and professionalism, while ensuring properties remain secure, responding to incidents and helping maintain a stable environment where customers can focus on moving forward.
You’ll be based across our projects in Wigan and Leigh, supporting men who have experienced homelessness and have a local connection to the Wigan and Leigh area.
The services provide accommodation for 5 customers at Wigan and 6 customers at Leigh, offering a structured and supportive environment that helps individuals address a range of needs and prepare for a successful move into longer-term housing.
- What you’ll be doing
- Maintaining the safety and security of our accommodation services through CCTV monitoring, regular site checks and controlling access to premises.
- Providing a visible and reassuring presence for residents, responding professionally to queries, concerns and welfare issues as they arise.
- Managing incidents, emergencies and alarm activations calmly and effectively, escalating where appropriate.
- Monitoring communal areas and supporting residents to maintain a safe, respectful and well-managed living environment.
- Completing accurate incident reports, handover notes and health and safety records, ensuring important information is effectively communicated to colleagues.
- Working closely with colleagues and external partners to help deliver high-quality accommodation services that support positive move-on outcomes for residents.
About you
We’re looking for someone who is confident, observant and motivated by making a positive difference.
You’ll be able to build professional relationships with residents, manage situations with empathy and professionalism, and take a practical approach to maintaining a safe and secure environment.
We would love to hear from you if you have
- Experience in working in any of the following fields: supported housing, housing advice work or work supporting homeless people.
- Experience in dealing with vulnerable people from possible problematic background.
- Experience in using computerised systems frequently, in a busy working environment.
- Ability to work with customers who have complex needs and who may be challenging to work with, and to respond to conflict situations in a calm yet firm manner.
- Versatile, flexible, and co-operative approach to work.
- The flexibility to provide out-of-hours and overnight security, safety and emergency response support as part of a seven-day rota.
- A full UK Drivers Licence and daily access to a vehicle.
This is more than a night role—it’s a chance to play a vital part in supporting people at a critical point in their lives.
You’ll be part of a values-driven organisation where your work has real meaning and impact every single shift.
Please note: This role is subject to an enhanced DBS check as part of our safer recruitment process.
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Concierge Officer in Wigan employer: Stepping Stone Projects
Stepping Stone Projects is an exceptional employer that prioritises making a positive impact in the community through meaningful work. As a Housing Management Officer at our Stamford Villa service, you will be part of a supportive team dedicated to empowering individuals towards greater independence, with opportunities for professional growth and development. Our collaborative work culture fosters strong relationships and provides a safe, secure environment where both employees and customers can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge Officer in Wigan
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Stepping Stone Projects.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Stepping Stone Projects!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Stepping Stone Projects, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Stepping Stone Projects or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Concierge Officer in Wigan
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Stepping Stone Projects:Before hitting send, make sure to tailor your application specifically to Stepping Stone Projects! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Stepping Stone Projects
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
