At a Glance
- Tasks: Ensure safety and support for residents during night shifts in temporary accommodation.
- Company: Stepping Stone Projects, a compassionate charity making a difference in the community.
- Benefits: Meaningful work with a supportive team and opportunities for personal growth.
- Other info: Join a values-driven organisation where your impact is felt every shift.
- Why this job: Be a vital part of helping individuals rebuild their lives and find stability.
- Qualifications: Experience in supported housing or working with vulnerable people is a plus.
The predicted salary is between 24000 - 30000 € per year.
40.25 hours per week (night shifts) on a shift pattern basis, between hours of 8pm - 8am.
Be the difference through the night. At Stepping Stone Projects, we don’t just provide accommodation—we help people rebuild their lives. As a growing North West charity, we support individuals and families to move from crisis to stability, empowering them to secure and sustain a place they can truly call home. We’re now looking for 2 x Concierge Officers to join our dedicated team in Rochdale, supporting our temporary accommodation services.
About the role:
- Working overnight, you’ll be the reassuring presence that keeps our schemes safe, calm, and well‑managed.
- You’ll support residents with compassion and professionalism, while ensuring buildings remain secure and running smoothly.
- You’ll be based primarily at Whitworth Road - a supported accommodation service consisting of 14 self‑contained flats for people experiencing homelessness with a local connection to the Rochdale area.
- The service supports individuals with complex needs and offers a structured environment to enable successful move‑on into longer‑term accommodation.
What you’ll be doing:
- Maintaining the safety and security of our buildings using CCTV and regular patrols.
- Supporting residents with day‑to‑day queries, promoting a respectful community environment.
- Managing incidents calmly and confidently, using de‑escalation where needed.
- Keeping accurate handover logs and records.
- Preparing rooms for new residents and maintaining communal spaces.
- Working closely with colleagues to ensure consistent, high‑quality support.
About you:
- You’ll be someone who brings resilience, empathy, and a practical mindset to your work.
- You’re confident handling challenging situations and motivated by making a real difference.
- We’re particularly interested if you have experience in working in any of the following fields: supported housing, housing advice work, youth and community work or work supporting homeless people.
- Experience in dealing with vulnerable people from possible problematic backgrounds.
- Experience in using computerised systems frequently, in a busy working environment.
- Ability to work with customers who have complex needs and who may be challenging to work with, and to respond to conflict situations in a calm yet firm manner.
- Versatile, flexible, and co‑operative approach to work.
- Available to provide out of hours/overnight security, safety, and emergency services on a rota over seven days.
This is more than a night role—it’s a chance to play a vital part in supporting people at a critical point in their lives. You’ll be part of a values‑driven organisation where your work has real meaning and impact every single shift.
Please note: This role is subject to an enhanced DBS check as part of our safer recruitment process.
Concierge Officer in Rochdale employer: Stepping Stone Projects
At Stepping Stone Projects, we pride ourselves on being an exceptional employer dedicated to making a meaningful impact in the community. Our supportive work culture fosters resilience and empathy, providing employees with opportunities for personal and professional growth while working in a rewarding environment that truly values their contributions. Located in Rochdale, our charity offers unique advantages such as flexible shift patterns and the chance to be part of a team that empowers individuals to rebuild their lives.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge Officer in Rochdale
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. The more connections we make, the better our chances of hearing about job openings before they even hit the market.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to the role. We can even role-play with friends or family to build confidence. Remember, showing empathy and resilience is key for a Concierge Officer!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows that we’re genuinely interested in the position.
✨Tip Number 4
Apply directly through our website! It’s often the quickest way to get noticed. Plus, it shows that we’re proactive and really keen on joining the team at Stepping Stone Projects.
We think you need these skills to ace Concierge Officer in Rochdale
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for helping others shine through. We want to see how motivated you are to make a difference in the lives of those we support, so share any relevant experiences that highlight your commitment.
Tailor Your CV:Make sure your CV is tailored to the Concierge Officer role. Highlight your experience in supported housing or working with vulnerable individuals, and don’t forget to mention any skills that relate to managing challenging situations calmly.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our dedicated team.
How to prepare for a job interview at Stepping Stone Projects
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Concierge Officer. Familiarise yourself with the specific needs of the residents and the importance of maintaining safety and security in the accommodation. This will help you demonstrate your genuine interest and readiness for the role.
✨Showcase Your Empathy and Resilience
During the interview, be prepared to share examples from your past experiences where you've shown empathy and resilience, especially when dealing with vulnerable individuals. Highlight how you managed challenging situations calmly and effectively, as this is crucial for the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle conflict. Think about potential situations you might face as a Concierge Officer and how you would respond. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, support systems in place for staff, or the training provided for new hires. This shows your enthusiasm for the role and helps you gauge if the organisation aligns with your values.
