At a Glance
- Tasks: Support customers in maintaining their accommodation and prepare for long-term housing.
- Company: Join Stepping Stone Projects, a values-driven organisation making a real impact.
- Benefits: Flexible part-time hours, supportive team environment, and meaningful work.
- Other info: Opportunity to work with diverse clients and external partners.
- Why this job: Make a difference in people's lives while gaining valuable experience.
- Qualifications: Good literacy and numeracy skills; experience in housing management or support roles.
The predicted salary is between 20000 - 25000 £ per year.
18.75 hours per week (Wednesday afternoon – Friday) Permanent
A part-time role where your work truly matters. At Stepping Stone Projects, we support people to move on from homelessness and build stable, independent lives. We’re now looking for a Housing Management Officer to join our Wigan service—offering a flexible, part-time opportunity to make a meaningful difference.
About the role
You’ll deliver a proactive, site-based housing management service, supporting a small caseload of customers to successfully maintain their accommodation and prepare for move-on to longer-term housing. This is a varied role combining tenancy management, customer support, and property oversight—perfect for someone who enjoys both people-focused work and operational responsibility.
What you’ll be doing
- Supporting customers to meet the conditions of their tenancy or licence agreement and sustain their accommodation
- Monitoring rent accounts and helping customers maximise their income and manage payments
- Managing a small caseload with a personalised, supportive approach
- Identifying and addressing tenancy issues, including breaches and anti-social behaviour
- Carrying out sign-ups, tenancy checks, and property inspections
- Working with external partners (health, social care, local authorities) to support customer outcomes
- Maintaining accurate records and ensuring compliance with procedures
About you
You’ll be organised, approachable, and confident working with people from a wide range of backgrounds. You’re able to balance empathy with clear boundaries and a structured approach. We’d love to hear from you if you have:
- Good literacy and numeracy skills
- Experience in providing housing management, housing-related support, care and support, or housing advice in any of the following fields: housing management, supported housing, housing advice work, youth and community work or other work supporting homeless people
- Experience in frequently operating computerised administrative and office systems and software packages
- Ability to develop effective working relationships and rapport with clients and colleagues
- Ability to manage time effectively, prioritise work and meet deadlines
- Ability to act as an advocate and liaise with the relevant agencies including health, social care, police
A flexible part-time role that fits around other commitments. The opportunity to work for a values-driven organisation making a real impact. A supportive team environment where your contribution is valued.
Please note this role is subject to an enhanced DBS check as part of our safer recruitment process. Kindly note that applications submitted as CVs through Indeed will not be considered.
Housing Management Officer employer: Stepping Stone Projects
At Stepping Stone Projects, we pride ourselves on being a values-driven organisation dedicated to making a real impact in the community. As a Housing Management Officer in Wigan, you'll enjoy a flexible part-time role that allows you to support individuals in overcoming homelessness while working within a supportive team environment that values your contributions and fosters personal growth. With opportunities for professional development and a commitment to employee well-being, we offer a rewarding workplace where your efforts truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Management Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing management field, attend local events, or join online forums. Building connections can lead to job opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching Stepping Stone Projects and understanding their mission. Tailor your answers to show how your experience aligns with their values and the role of Housing Management Officer.
✨Tip Number 3
Practice your communication skills! Since this role involves working with diverse clients, being able to convey empathy while maintaining professionalism is key. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Stepping Stone Projects.
We think you need these skills to ace Housing Management Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Housing Management Officer role. We want to see how you can make a difference in supporting our customers!
Showcase Your People Skills:Since this role is all about working with people, don’t forget to emphasise your ability to build relationships and support clients. Share examples of how you've successfully managed similar situations in the past.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. This will help us understand your qualifications better!
Apply Through Our Website:Remember, we only consider applications submitted through our website, not via CVs on job boards. So, head over to our site and submit your application there to ensure it gets into our hands!
How to prepare for a job interview at Stepping Stone Projects
✨Know Your Stuff
Before the interview, make sure you understand the role of a Housing Management Officer inside out. Familiarise yourself with tenancy management, customer support, and property oversight. This will help you answer questions confidently and show that you're genuinely interested in making a difference.
✨Show Your Empathy
This role is all about supporting people from various backgrounds. Be prepared to share examples of how you've successfully built relationships with clients or colleagues in the past. Highlight your ability to balance empathy with clear boundaries, as this is crucial for the job.
✨Demonstrate Your Organisational Skills
Since you'll be managing a small caseload, it's important to showcase your organisational abilities. Bring up specific instances where you've effectively prioritised tasks or managed time to meet deadlines. This will reassure the interviewers that you can handle the responsibilities of the role.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones that show your interest in the organisation and the role. For example, you could ask about the team dynamics or how they measure success in supporting customers. This not only shows your enthusiasm but also helps you gauge if the role is right for you.
