At a Glance
- Tasks: Ensure safety and support for residents during night shifts in temporary accommodation.
- Company: Stepping Stone Projects, a compassionate charity making a real difference.
- Benefits: Meaningful work, supportive team, and the chance to impact lives positively.
- Other info: Join a values-driven organisation with opportunities for personal growth.
- Why this job: Be a vital presence for individuals in crisis, helping them rebuild their lives.
- Qualifications: Experience in supported housing or working with vulnerable people is a plus.
The predicted salary is between 24000 - 30000 € per year.
40.25 hours per week (night shifts) on a shift pattern basis, between hours of 8pm - 8am.
Be the difference through the night. At Stepping Stone Projects, we don’t just provide accommodation—we help people rebuild their lives. As a growing North West charity, we support individuals and families to move from crisis to stability, empowering them to secure and sustain a place they can truly call home. We’re now looking for 2 x Concierge Officers to join our dedicated team in Rochdale, supporting our temporary accommodation services.
About the role:
Working overnight, you’ll be the reassuring presence that keeps our schemes safe, calm, and well‑managed. You’ll support residents with compassion and professionalism, while ensuring buildings remain secure and running smoothly. You’ll be based primarily at Whitworth Road - a supported accommodation service consisting of 14 self‑contained flats for people experiencing homelessness with a local connection to the Rochdale area. The service supports individuals with complex needs and offers a structured environment to enable successful move‑on into longer‑term accommodation.
What you’ll be doing:
- Maintaining the safety and security of our buildings using CCTV and regular patrols.
- Supporting residents with day‑to‑day queries, promoting a respectful community environment.
- Managing incidents calmly and confidently, using de‑escalation where needed.
- Keeping accurate handover logs and records.
- Preparing rooms for new residents and maintaining communal spaces.
- Working closely with colleagues to ensure consistent, high‑quality support.
About you:
You’ll be someone who brings resilience, empathy, and a practical mindset to your work. You’re confident handling challenging situations and motivated by making a real difference. We’re particularly interested if you have:
- Experience in working in any of the following fields: supported housing, housing advice work, youth and community work or work supporting homeless people.
- Experience in dealing with vulnerable people from possible problematic backgrounds.
- Experience in using computerised systems frequently, in a busy working environment.
- Ability to work with customers who have complex needs and who may be challenging to work with, and to respond to conflict situations in a calm yet firm manner.
- Versatile, flexible, and co‑operative approach to work.
- Available to provide out of hours/overnight security, safety, and emergency services on a rota over seven days.
This is more than a night role—it’s a chance to play a vital part in supporting people at a critical point in their lives. You’ll be part of a values‑driven organisation where your work has real meaning and impact every single shift.
Please note: This role is subject to an enhanced DBS check as part of our safer recruitment process.
Concierge Officer employer: Stepping Stone Projects
Stepping Stone Projects is an exceptional employer, offering a meaningful opportunity to make a real difference in the lives of individuals experiencing homelessness in Rochdale. With a strong focus on employee growth and a supportive work culture, we empower our team members to thrive while providing compassionate care to those in need. Join us in a rewarding role where your contributions directly impact the community and help rebuild lives.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge Officer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. The more connections we make, the better our chances of hearing about job openings before they even hit the market.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to the role. We can even role-play with friends or family to build confidence. Remember, showing empathy and resilience is key for a Concierge Officer!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows that we’re genuinely interested in the position.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows initiative and enthusiasm for joining our team at Stepping Stone Projects.
We think you need these skills to ace Concierge Officer
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for helping others shine through. We want to see how you connect with our mission of supporting individuals and families in crisis. Share any personal experiences or motivations that drive you to apply for the Concierge Officer role.
Tailor Your CV:Make sure your CV is tailored specifically for this role. Highlight any relevant experience you have in supported housing, working with vulnerable people, or managing challenging situations. We love seeing how your background aligns with what we do at Stepping Stone Projects.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the position.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the application process right there.
How to prepare for a job interview at Stepping Stone Projects
✨Know the Organisation
Before your interview, take some time to research Stepping Stone Projects. Understand their mission and values, especially how they support individuals experiencing homelessness. This will help you align your answers with their goals and show that you're genuinely interested in making a difference.
✨Showcase Your Empathy
As a Concierge Officer, empathy is key. Prepare examples from your past experiences where you've successfully supported vulnerable individuals or managed challenging situations. Highlight your ability to remain calm and professional while providing compassionate support.
✨Demonstrate Your Problem-Solving Skills
Think of scenarios where you've had to manage incidents or conflicts. Be ready to discuss how you approached these situations, what strategies you used for de-escalation, and the outcomes. This will illustrate your practical mindset and resilience.
✨Ask Insightful Questions
At the end of the interview, don’t hesitate to ask questions about the role or the team. Inquire about the types of challenges the team faces or how success is measured in this position. This shows your enthusiasm and helps you gauge if the role is the right fit for you.
