At a Glance
- Tasks: Support residents overnight, ensuring safety and a calm environment.
- Company: Join Stepping Stone Projects, a values-driven organisation making a real difference.
- Benefits: Competitive salary, meaningful work, and the chance to help others rebuild their lives.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Be a calming presence and support vulnerable individuals in their journey to independence.
- Qualifications: Experience with vulnerable people and strong teamwork skills required.
The predicted salary is between 28141 - 28449 £ per year.
Blackburn (Cherry Bridge Lodge & Skye Crescent Lodge) 40.25 hours per week (night shifts: 8pm–8am) SCP 19 – 20 £28,141 - £28,449
Be the calm, reassuring presence that makes a real difference. At Stepping Stone Projects, we support people to move beyond homelessness and build independent, fulfilling lives. Our work is meaningful, fast‑paced, and often challenging—but always rewarding. We’re looking for Night Concierge Officers to join our Blackburn services, supporting two busy, 24/7 supported accommodation schemes. This is an opportunity to play a crucial role in keeping our services safe, supportive, and running smoothly overnight.
About the role
Working as part of a dedicated team, you’ll provide overnight support across Cherry Bridge Lodge or Skye Crescent Lodge, supporting adults with a wide range of needs including mental health, substance use, and complex behaviours. You’ll be responsible for maintaining a safe and secure environment while building positive, respectful relationships with residents—helping create the stability they need to move forward.
What you’ll be doing
- Maintaining building safety and security through CCTV monitoring and regular patrols
- Supporting residents with queries and promoting a calm, respectful living environment
- Managing incidents confidently using de‑escalation techniques
- Keeping accurate records and providing clear handovers to day staff
- Preparing rooms for new residents and maintaining communal areas
- Supporting new arrivals and ensuring residents feel welcomed and treated with dignity
About you
You’ll be resilient, practical, and driven by a genuine desire to help others. You’re someone who can stay calm under pressure, set clear boundaries, and build trust with people from a range of backgrounds. We’re particularly keen to hear from you if you:
- You have experience of dealing with vulnerable people from possible problematic backgrounds
- You have the ability to work with customers who have complex needs and who may be challenging to work with, and to respond to conflict situations in a calm yet firm manner
- You have the ability to support, cooperate and ‘teamwork’ with others to achieve common objectives
- You have an awareness of health and safety / personal safety issues in a support accommodation project
- You have an understanding of safeguarding issues
- You have the ability to act as an advocate and liaise with the relevant agencies
At Stepping Stone Projects, you’ll be part of a values‑driven organisation where your work has real purpose. Every shift, you’ll help create a safe environment where people can begin to rebuild their lives.
Please note: This role is subject to an enhanced DBS check as part of our safer recruitment process.
Concierge Officer in Blackburn employer: Stepping Stone Projects
At Stepping Stone Projects, we pride ourselves on being an exceptional employer dedicated to making a meaningful impact in the community. Our supportive work culture fosters collaboration and resilience, providing employees with opportunities for personal and professional growth while working in a rewarding environment that prioritises the well-being of both staff and residents. Join us in Blackburn, where your role as a Night Concierge Officer will not only ensure safety and security but also contribute to transforming lives and building a brighter future for those in need.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge Officer in Blackburn
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. The more connections we make, the better our chances of landing that perfect role.
✨Tip Number 2
Practice makes perfect! Prepare for interviews by role-playing with friends or family. We can even create a mock interview scenario to help us feel more confident and ready to tackle those tricky questions.
✨Tip Number 3
Show off your personality! When we get the chance to meet potential employers, let our genuine passion for helping others shine through. It’s all about making that personal connection and showing we’re the right fit for the team.
✨Tip Number 4
Don’t forget to follow up! After an interview, drop a quick thank-you email to express our appreciation. It keeps us on their radar and shows we’re truly interested in the role. Plus, it’s a great way to stand out!
We think you need these skills to ace Concierge Officer in Blackburn
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for helping others shine through. We want to see that you genuinely care about making a difference in people's lives, especially those facing challenges.
Tailor Your Experience:Make sure to highlight any relevant experience you have working with vulnerable individuals or in challenging environments. We’re looking for specific examples that demonstrate your ability to stay calm under pressure and manage conflict.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Stepping Stone Projects.
How to prepare for a job interview at Stepping Stone Projects
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Night Concierge Officer. Familiarise yourself with the key tasks like maintaining safety, supporting residents, and managing incidents. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your People Skills
Since this role involves working with vulnerable individuals, be prepared to discuss your experience in building relationships and handling challenging situations. Share specific examples where you've successfully supported someone or de-escalated a conflict. This will highlight your ability to connect with residents and maintain a calm environment.
✨Demonstrate Resilience and Calmness
The interviewers will want to see how you handle pressure. Think of scenarios where you've had to stay composed in difficult situations. Practise articulating these experiences clearly, focusing on how you managed stress and maintained professionalism. This will reassure them that you can handle the demands of the job.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they support staff wellbeing. This shows your enthusiasm for the role and helps you gauge if the organisation aligns with your values. Plus, it gives you a chance to engage further with the interviewers.
