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- Tasks: Enhance client journeys and oversee Travel Service Coordinators while executing product strategy.
- Company: Leading travel company in the UK focused on customer experience.
- Benefits: Paid holidays, performance bonus, and flexible working options including remote days.
- Why this job: Make a real impact on customer experiences and lead a dynamic team.
- Qualifications: Strong leadership skills and expertise in customer experience improvement.
- Other info: Opportunity for career growth in a vibrant industry.
The predicted salary is between 54000 - 84000 £ per year.
A travel company in the United Kingdom is seeking a dedicated professional to enhance client journeys, oversee the Travel Service Coordinators, and execute the product strategy. The ideal candidate will have strong leadership abilities and expertise in improving customer experience.
Responsibilities include:
- Refining service standards
- Managing product profitability
This role offers paid holidays, a performance bonus, and flexible working options including up to two days from home.
Chief CX & Travel Services Leader, Product Strategy employer: Steppes Travel
Contact Detail:
Steppes Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chief CX & Travel Services Leader, Product Strategy
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or attend local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to customer experience and product strategy. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've improved customer journeys or managed teams effectively. We want to see your passion for enhancing client experiences shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Chief CX & Travel Services Leader, Product Strategy
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let us see your enthusiasm for enhancing client journeys. Share specific examples of how you've improved customer experiences in the past – this will really make you stand out!
Highlight Your Leadership Skills: As a Chief CX & Travel Services Leader, strong leadership is key. Make sure to showcase your experience in leading teams and driving results. We want to know how you've motivated others and achieved success together.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Steppes Travel
✨Know Your Customer Experience
Make sure you understand the current trends in customer experience within the travel industry. Research how the company enhances client journeys and be ready to discuss your ideas on improving service standards.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight your ability to motivate and manage others, especially in a customer-focused environment. This will demonstrate that you're the right fit for overseeing Travel Service Coordinators.
✨Understand Product Strategy
Familiarise yourself with product profitability metrics and strategies. Be prepared to discuss how you would refine the product strategy to enhance customer satisfaction while ensuring profitability.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's vision for customer experience and travel services. This shows your genuine interest in the role and helps you gauge if the company aligns with your values and career goals.
