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- Tasks: Be the first point of contact for new client enquiries in Commercial Law.
- Company: Join an award-winning law firm recognised as a Sunday Times Best Place to Work.
- Benefits: Enjoy generous leave, hybrid working, and a wellbeing package.
- Why this job: Make a real impact while developing your career in a supportive environment.
- Qualifications: 5 GCSEs at grade C/4 or above and customer service experience required.
- Other info: Flexible workplace adjustments available to help you thrive.
The predicted salary is between 23200 - 23200 £ per year.
Contract: Permanent
Salary: Up to £23,200 per annum
Office base: Wigan, WN3 5BA - this is an office based role
Hours: 35 hours per week, Monday to Friday, 9am to 5pm
Are you passionate about Commercial Law and delivering exceptional client service? Do you thrive in a fast-paced environment where every call matters? Would you like to work for a Sunday Times Best Place to Work law firm that values your development and career progression? If yes, then we have the perfect opportunity for you!
The Role
As a New Business Advisor, you will be the first point of contact for new client enquiries relating to Commercial Law, business disputes, and civil litigation. You’ll provide prompt and accurate advice over the phone, deliver outstanding customer service, and proactively identify opportunities to convert enquiries into instructions.
Key Responsibilities
- Provide clear, accurate advice on Commercial legal enquiries over the telephone
- Handle inbound enquiries efficiently, quickly identifying client needs
- Deliver exceptional customer service on every call
- Build strong relationships with clients and colleagues
- Work collaboratively with the Commercial Department to ensure enquiries are managed effectively
- Promote the Stephensons brand and maximise cross‑selling opportunities
- Maintain accurate internal records on case management systems
- Assess funding options and implement where appropriate
- Ensure compliance with Client Care and Law Society rules
About You
We welcome applicants with a wide range of strengths, thinking styles and lived experiences. We are happy to discuss workplace adjustments or tailored support that help you perform at your best, including communication preferences, assistive tools or environmental considerations. We’re looking for someone who can:
- Be highly motivated and customer-focused
- Adaptable and flexible with excellent listening skills
- Adapt to different tasks and situations within a client‑facing environment
- Work both independently and collaboratively
- Stay calm and focused during busy periods
- Communicate in a friendly, respectful and professional manner
- Build rapport quickly with clients over the phone
- Maintain accuracy and attention to detail even during frequent interruptions
Essential
You will need:
- 5 GCSEs at grade C / 4 or above (or equivalent)
- Experience dealing with high‑volume inbound calls
- Customer service experience (phone‑based or face‑to‑face)
- Experience within a sales or conversion‑focused role
- Excellent telephone manner and strong listening skills
- Good IT and keyboard skills
- Strong organisation and time‑management skills
- Ability to work calmly and productively amidst interruptions
Desirable
It’s helpful, but not essential, if you also have:
- Law degree or relevant legal experience
- Experience providing basic legal information
- Experience in the legal sector
- Familiarity with case management systems
- Knowledge of Commercial Law
- Understanding of time recording or basic legal costs
- Awareness of client care and complaints procedures
We also look for individuals who embody our brand values: approachable, flexible, inclusive, resilient and supportive.
Why Stephensons?
Stephensons is an award‑winning, top‑150 law firm with a strong commitment to training, development and employee wellbeing. We offer a supportive and collaborative working environment where you can grow professionally while maintaining a healthy work‑life balance.
What Can We Offer?
- Generous annual leave (increasing with service)
- Salary sacrifice pension scheme
- Early monthly pay scheme
- Life assurance
- Hybrid working
- Holiday sale & purchase scheme*
- Wellbeing package (financial, physical & mental health support)
- Free parking
- Enhanced maternity & paternity pay*
- Will writing service*
- Season ticket & travel support
- Payroll giving scheme
- Social events & clubs
- Reward & recognition schemes
- Internal referral scheme
- Retail vouchers/cashback schemes
- Free eye tests
- Cycle to work scheme
Service‑length conditions apply.
New Business Advisor - Commerical in Wigan employer: Stephensons Solicitors LLP
Contact Detail:
Stephensons Solicitors LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land New Business Advisor - Commerical in Wigan
✨Tip Number 1
Get to know the company inside out! Research Stephensons and understand their values, culture, and what makes them a Sunday Times Best Place to Work. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your phone skills! Since this role is all about handling inbound calls, make sure you’re comfortable speaking clearly and confidently. Role-play with friends or family to get used to answering questions and providing advice on the spot.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which can boost your chances of landing that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Stephensons and ready to dive into the world of Commercial Law.
We think you need these skills to ace New Business Advisor - Commerical in Wigan
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the New Business Advisor role. Highlight any customer service or sales experience, especially if it involves handling calls or providing legal information.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for Commercial Law and how you can deliver exceptional client service. Be sure to mention why you want to work with us at Stephensons.
Showcase Your Communication Skills: Since this role involves a lot of phone interaction, make sure your application demonstrates your excellent telephone manner and listening skills. You could even mention specific examples where you've built rapport with clients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process!
How to prepare for a job interview at Stephensons Solicitors LLP
✨Know Your Commercial Law Basics
Brush up on key concepts in Commercial Law before your interview. Being able to discuss relevant legal principles will show your passion for the field and help you answer questions confidently.
✨Practice Your Phone Manner
Since this role involves handling high-volume inbound calls, practice speaking clearly and professionally over the phone. You might even want to do mock calls with a friend to get comfortable with delivering advice and building rapport quickly.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you handled difficult situations or turned enquiries into successful outcomes, as this will resonate well with the interviewers.
✨Demonstrate Adaptability
Be ready to discuss how you've adapted to fast-paced environments in the past. Share specific instances where you managed multiple tasks or stayed calm under pressure, as this is crucial for the New Business Advisor role.