At a Glance
- Tasks: Provide legal advice and exceptional customer service over the phone.
- Company: Join an award-winning law firm recognised as a Sunday Times Best Place to Work.
- Benefits: Enjoy a competitive salary, well-being package, and flexible work-life balance.
- Other info: Great opportunities for career growth in a supportive environment.
- Why this job: Make a real difference by helping clients navigate their legal queries.
- Qualifications: 5 GCSEs including Maths and English; strong customer service skills required.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the Helpline Advisor role at Stephensons Solicitors LLP.
Office Base: Wigan Investment Centre, Wigan WN3 5BA – full‑time office based.
Hours: 35 hours per week, Monday to Friday 9am to 5pm.
Are you passionate about delivering excellent customer service? Do you thrive in a fast‑paced environment where every call matters? Would you like to work for a Sunday Times Best Place to Work law firm that values your development and career progression? If yes, then we have the perfect opportunity for you!
The Role
As a Helpline Advisor you will handle new legal helpline enquiries via third‑party organisations such as insurance companies and trade unions, providing basic legal advice over the telephone, identifying next steps and ensuring all details are accurately recorded on our case management system.
Key Responsibilities
- Provide general legal and signposting advice on various legal enquiries over the telephone.
- Determine insurance cover by checking policy wording and arranging claim forms where appropriate.
- Handle and prioritise a high volume of inbound and outbound calls and emails.
- Deliver exceptional customer service on every interaction.
- Promote the Stephensons brand and maintain professionalism at all times.
- Manage your own workload effectively.
- Maintain accurate internal records on case management systems.
- Comply with Client Care and Complaints Procedures to minimise risk and adhere to Law Society rules.
About You
- Highly motivated and customer‑focused.
- Professional, confident and approachable.
- Able to work under pressure and manage frequent interruptions.
- Adaptable and flexible with excellent listening skills.
Essential Requirements
- Minimum 5 GCSEs (Grade C or above) including Maths and English (or equivalent).
- Strong customer service background.
- Excellent telephone manner and interpersonal skills.
- Ability to work as part of a team and independently.
Desirable
- Telephone customer service experience.
- Insurance or professional services background.
- Good IT and keyboard skills.
We also look for individuals who embody our brand values: approachable, flexible, inclusive, resilient and supportive.
Why Stephensons?
Stephensons is an award‑winning, top‑150 law firm accredited as a Sunday Times Best Place to Work 2025, with a strong commitment to the future growth and development of the business. We offer an exciting place for long‑term career development and progression while maintaining a strong commitment to work‑life balance and flexibility.
What else can we offer?
- Well‑being package (financial, physical, mental and dietary health support).
- Free parking.
- Salary sacrifice pension scheme.
- Life Assurance.
- Competitive salary and holiday entitlement.
- Holiday sale & purchase scheme.
- Season ticket & travel support.
- Payroll giving scheme.
- Social events & clubs.
- Internal referral scheme.
- Retail vouchers/cashback schemes.
- Free eye tests.
- Cycle to work scheme.
Seniority level: Entry level
Employment type: Full‑time
Job function: Other
Industries: Legal Services
Helpline Advisor in Wigan employer: Stephensons Solicitors LLP
Stephensons Solicitors LLP is an excellent employer, offering a supportive work culture that prioritises employee well-being with a 35-hour work week and flexible hybrid working options. Our team members benefit from continuous professional development opportunities while working alongside experienced partners on diverse and meaningful cases in the heart of Wigan, making it an ideal environment for career growth and job satisfaction.
Contact Details:
Stephensons Solicitors LLP Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Helpline Advisor in Wigan
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Stephensons Solicitors LLP. Understand their values and what makes them a Sunday Times Best Place to Work. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since the Helpline Advisor role is all about handling calls, make sure you’re comfortable speaking on the phone. Try role-playing with a friend or family member to get used to answering questions and providing information clearly and confidently.
✨Tip Number 3
Show off your customer service experience! Think of specific examples from your past roles where you delivered exceptional service. Be ready to share these stories during your interview to demonstrate how you embody the customer-focused approach that Stephensons values.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team. Don’t forget to follow up after applying to express your enthusiasm for the role!
We think you need these skills to ace Helpline Advisor in Wigan
Some tips for your application 🫡
Show Your Passion for Customer Service:When you're writing your application, make sure to highlight your passion for delivering excellent customer service. We want to see how you thrive in fast-paced environments and how every call matters to you!
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the skills and experiences that match the Helpline Advisor role. We love seeing how you connect your background to what we do at Stephensons.
Be Professional and Approachable:Your written application should reflect your professionalism and approachability. Use a friendly tone while maintaining a level of formality that shows you’re serious about joining our team.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it gets to the right people!
How to prepare for a job interview at Stephensons Solicitors LLP
✨Know Your Stuff
Before the interview, brush up on basic legal concepts and customer service principles. Familiarise yourself with common legal queries that a Helpline Advisor might encounter. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about situations where you handled difficult calls or resolved issues effectively. This will demonstrate your ability to thrive in a fast-paced environment and your commitment to providing excellent service.
✨Practice Active Listening
During the interview, practice active listening by summarising what the interviewer says before responding. This shows that you value their input and are attentive to details, which is crucial for a role that involves handling legal enquiries over the phone.
✨Embrace the Brand Values
Familiarise yourself with Stephensons' brand values: approachable, flexible, inclusive, resilient, and supportive. Be ready to discuss how you embody these values in your work. This will help you connect with the company culture and show that you're a great fit for the team.
