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- Tasks: Be the first point of contact for new client enquiries in Commercial Law.
- Company: Join an award-winning law firm recognised as a Sunday Times Best Place to Work.
- Benefits: Enjoy generous annual leave, early pay, and a supportive work environment.
- Other info: Flexible working options and strong focus on employee development.
- Why this job: Make a real impact by delivering exceptional client service in a fast-paced setting.
- Qualifications: 5 GCSEs at grade C/4 or above and customer service experience required.
The predicted salary is between 23200 - 23200 £ per year.
Contract: Permanent
Salary: Up to £23,200 per annum
Office base: Wigan, WN3 5BA - this is an office based role
Hours: 35 hours per week, Monday to Friday, 9am to 5pm
Are you passionate about Commercial Law and delivering exceptional client service? Do you thrive in a fast-paced environment where every call matters? Would you like to work for a Sunday Times Best Place to Work law firm that values your development and career progression? If yes, then we have the perfect opportunity for you!
The Role
As a New Business Advisor, you will be the first point of contact for new client enquiries relating to Commercial Law, business disputes, and civil litigation. You’ll provide prompt and accurate advice over the phone, deliver outstanding customer service, and proactively identify opportunities to convert enquiries into instructions.
Key Responsibilities
- Provide clear, accurate advice on Commercial legal enquiries over the telephone
- Handle inbound enquiries efficiently, quickly identifying client needs
- Deliver exceptional customer service on every call
- Build strong relationships with clients and colleagues
- Work collaboratively with the Commercial Department to ensure enquiries are managed effectively
- Promote the Stephensons brand and maximise cross‑selling opportunities
- Maintain accurate internal records on case management systems
- Assess funding options and implement where appropriate
- Ensure compliance with Client Care and Law Society rules
About You
We welcome applicants with a wide range of strengths, thinking styles and lived experiences. We are happy to discuss workplace adjustments or tailored support that help you perform at your best, including communication preferences, assistive tools or environmental considerations. We’re looking for someone who can:
- Be highly motivated and customer-focused
- Adaptable and flexible with excellent listening skills
- Adapt to different tasks and situations within a client‑facing environment
- Work both independently and collaboratively
- Stay calm and focused during busy periods
- Communicate in a friendly, respectful and professional manner
- Build rapport quickly with clients over the phone
- Maintain accuracy and attention to detail even during frequent interruptions
Essential
You will need:
- 5 GCSEs at grade C / 4 or above (or equivalent)
- Experience dealing with high‑volume inbound calls
- Customer service experience (phone‑based or face‑to‑face)
- Experience within a sales or conversion‑focused role
- Excellent telephone manner and strong listening skills
- Good IT and keyboard skills
- Strong organisation and time‑management skills
- Ability to work calmly and productively amidst interruptions
Desirable
It’s helpful, but not essential, if you also have:
- Law degree or relevant legal experience
- Experience providing basic legal information
- Experience in the legal sector
- Familiarity with case management systems
- Knowledge of Commercial Law
- Understanding of time recording or basic legal costs
- Awareness of client care and complaints procedures
We also look for individuals who embody our brand values: approachable, flexible, inclusive, resilient and supportive.
Why Stephensons?
Stephensons is an award‑winning, top‑150 law firm with a strong commitment to training, development and employee wellbeing. We offer a supportive and collaborative working environment where you can grow professionally while maintaining a healthy work‑life balance.
What Can We Offer?
- Generous annual leave (increasing with service)
- Salary sacrifice pension scheme
- Early monthly pay scheme
- Life assurance
- Hybrid working
- Holiday sale
New Business Advisor - Commerical employer: Stephensons Solicitors LLP
Contact Detail:
Stephensons Solicitors LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land New Business Advisor - Commerical
✨Tip Number 1
Get to know the company inside out! Research Stephensons and understand their values, culture, and recent achievements. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role is all about handling calls, make sure you’re comfortable speaking clearly and confidently. Role-play with a friend or family member to get used to answering common client queries.
✨Tip Number 3
Be ready to showcase your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for a client. This will demonstrate your commitment to delivering exceptional service, which is key for this role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team.
We think you need these skills to ace New Business Advisor - Commerical
Some tips for your application 🫡
Show Your Passion: Make sure to express your enthusiasm for Commercial Law and client service in your application. We want to see that you’re genuinely excited about the role and how you can contribute to our team!
Tailor Your CV: Don’t just send a generic CV! Highlight your relevant experience, especially in customer service and handling high-volume calls. We love seeing how your skills match what we’re looking for.
Be Clear and Concise: When writing your cover letter or application, keep it straightforward. We appreciate clarity and want to quickly understand why you’d be a great fit for us. Avoid fluff and get straight to the point!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Stephensons Solicitors LLP
✨Know Your Commercial Law Basics
Brush up on key concepts in Commercial Law before your interview. Being able to discuss relevant legal principles will show your passion and understanding of the field, which is crucial for a New Business Advisor role.
✨Practice Your Phone Skills
Since this role involves handling high-volume inbound calls, practice your telephone manner. Role-play with a friend or family member to simulate client interactions, focusing on clarity, friendliness, and professionalism.
✨Showcase Your Customer Service Experience
Prepare examples from your past roles where you delivered exceptional customer service. Highlight situations where you identified client needs and converted enquiries into successful outcomes, as this aligns perfectly with the job requirements.
✨Demonstrate Adaptability and Teamwork
Be ready to discuss how you've adapted to different tasks in a fast-paced environment. Share experiences that showcase your ability to work both independently and collaboratively, as these skills are essential for success in this role.