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- Tasks: Lead the Estates Helpdesk team and ensure top-notch customer service.
- Company: Join The Leicestershire College, part of Loughborough College Group.
- Benefits: Enjoy flexible hours, healthcare access, and generous leave policies.
- Why this job: Make a difference in a vibrant campus environment while developing your career.
- Qualifications: Strong communication skills and a proactive approach to problem-solving.
- Other info: Be part of a diverse team committed to excellence and innovation.
The predicted salary is between 30000 - 42000 £ per year.
The Estates department is looking for a proactive and customer-focused Estates Helpdesk Supervisor to join their dynamic team. The post holder will provide the management and monitoring of the Estates administration function and Helpdesk system whilst supporting the Estates Compliance Manager. The Estates team is committed to excellence and innovation, providing a safe, comfortable and inspiring campus for teaching and learning. We operate in a fast-paced environment where every team member plays a crucial role in our success.
Working Hours
The hours for this role are 9am to 5pm, Monday to Friday, 37.5 hours per week.
Location
The successful candidate will be employed by The Leicestershire College, a subsidiary company of Loughborough College. The terms and conditions of employment offered by the Leicestershire College are different to those of Loughborough College. Employees of the Leicestershire College are based at one of the campuses of Loughborough College Group.
Right to Work and Sponsorship
Applicants must have the right to work in the country without the need for sponsorship. We are unable to provide skilled worker sponsorship for this position.
Visa Requirements for EU Citizens
EU citizens arriving into the UK after the 1st January 2021 will need to apply for a Tier 2 visa to gain the right to work in the UK. To be eligible to apply for a Tier 2 visa, the role advertised will need to have an educational standard of at least A levels and the salary for the role has to be a minimum of £25,600 unless in a shortage area i.e. STEM or if you have a PhD relating to the role.
EEO Statement
We actively encourage applications from individuals who are currently under-represented and from all areas of the community. We are a disability confident employer, and we welcome everyone to consider becoming a part of our journey.
Benefits
- On-site parking
- Access to healthcare scheme
- Subsided nursery fees
- Up to 25 days annual leave per year
- Additional annual leave available
- Generous Maternity/Paternity pay
- Fantastic CPD and inclusive resources for development
- Opportunities of volunteering within local community and charities
Additional Information
The successful candidate will be subject to an enhanced DBS check as part of safeguarding the welfare of students. To apply for this position you'll need to complete an online application. Please use an email address that you access regularly as this will be our main way of contacting you regarding your application.
Estates Helpdesk Supervisor in Loughborough employer: Stephensoncoll
Contact Detail:
Stephensoncoll Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Estates Helpdesk Supervisor in Loughborough
✨Tip Number 1
Network like a pro! Reach out to current or former employees of The Leicestershire College on LinkedIn. A friendly chat can give us insider info about the team and the role, plus it shows our genuine interest.
✨Tip Number 2
Prepare for the interview by researching the Estates department's recent projects. We want to show that we’re not just a good fit but also passionate about their mission to create an inspiring campus.
✨Tip Number 3
Practice common interview questions with a mate. We can nail down our responses and feel more confident when discussing our customer-focused approach and management skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily.
We think you need these skills to ace Estates Helpdesk Supervisor in Loughborough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Estates Helpdesk Supervisor role. We want to see how you can contribute to our dynamic team and support the Estates Compliance Manager.
Showcase Your Customer Focus: Since this role is all about being proactive and customer-focused, don’t forget to include examples of how you've excelled in customer service. We love hearing about your past experiences that demonstrate your commitment to excellence!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Make sure to proofread for any typos or errors – we want to see your attention to detail!
Apply Through Our Website: Remember to apply through our website by clicking the 'apply now' button. Using a regularly accessed email will help us keep in touch with you throughout the process. We’re excited to hear from you!
How to prepare for a job interview at Stephensoncoll
✨Know Your Stuff
Make sure you understand the role of an Estates Helpdesk Supervisor inside out. Familiarise yourself with the responsibilities, especially around managing the Helpdesk system and supporting the Estates Compliance Manager. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Focus
Since the role is customer-focused, prepare examples of how you've provided excellent service in previous jobs. Think about specific situations where you went above and beyond to meet customer needs. This will demonstrate your proactive approach and commitment to excellence.
✨Prepare for Fast-Paced Questions
Given the dynamic environment of the Estates team, be ready to discuss how you handle pressure and manage multiple tasks. Practice answering situational questions that highlight your ability to prioritise and stay organised in a busy setting.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Ask about the team's current projects or how they measure success in the Helpdesk function. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
